Senior Branch Manager: Banking Sales & Growth

Citigroup Inc.; New York (NY); On-site; USD 107,000 - 161,000; Full time

Job summary

Citigroup Inc. in New York seeks a Branch Manager SAFE Act to lead a team, grow sales and client base, and align with consumer sales. You will guide branch operations, coach staff, and implement business strategies.

You will manage hiring, risk, and compliance, coordinate with divisional partners, and drive outbound sales while delivering exceptional customer service in a fast-paced retail banking environment.

Qualifications

• 6-10 years of relevant experience required.
• Previous banking or financial industry experience preferred.
• Sales management experience preferred.
• Registered or willing to register as mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain unique identifier from Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsibilities

• Develop a sales plans and drive individual production goals, including building referral network and relationships with internal partners and external contacts.
• Create an environment through activity-based coaching and performance development and implement/execute coaching plan to develop employee’s skill set to achieve personal/branch goals.
• Develop and execute integrated sales, relationship, and credit strategies aligned with the Retail Bank's priorities to achieve goals.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition while ensuring optimal service and controls.
• Collaborate with branch partners to achieve goals, build customer relationships and deliver customer service.
• Leverage workforce planning tool to optimize staffing and set expectations for branch staff.
• Integrate segment partners and drive outbound sales activities including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements and manage performance.
• Lead hiring, coordinate performance management, compensation, communication and staff evaluation.
• Plan, budget and contribute to policy formation and short-term resource planning.
• Assess risk in decisions, drive compliance with laws and regulations, and escalate/report control issues with transparency.

Skills

6-10 years experience

Sales management experience

Mortgage loan originator registration

Registry identifier

Written and verbal communication

Analytic skills

Education

Bachelor's Degree

Master’s degree preferred

Job description

Citigroup Inc. in New York seeks a Branch Manager SAFE Act to lead a team, grow sales and client base, and align with consumer sales. You will guide branch operations, coach staff, and implement business strategies.

You will manage hiring, risk, and compliance, coordinate with divisional partners, and drive outbound sales while delivering exceptional customer service in a fast-paced retail banking environment.