Senior Branch Manager: Growth & Community Leader

UT Federal Credit Union

Knoxville (TN)

On-site

USD 65,000 - 105,000

Full time

11 days ago

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Job summary

UT Federal Credit Union's Emory Road Branch seeks a Branch Manager to lead the team, mentor staff, and deliver consistent member service while achieving branch goals. You will drive business development within the branch market, ensure adherence to policies, and foster community involvement to support growth and a positive credit union presence.

Strong leadership, coaching, and communication skills are essential to coach staff, manage performance, and develop the branch's talent pool in a

Qualifications

Bachelor's degree from a four-year college or university in a related field; and at least three to five years related experience; or equivalent combination of education and experience.

Responsibilities

Provides friendly, responsive service to all members; cultivates and maintains appropriate relationships with members and co-workers; abides by UT Federal Credit Union's Global and Departmental Service Standards and encourages teammates to do the same.
Clearly communicates performance expectations and holds staff accountable for adherence to service standards to achieve individual and team member satisfaction goals.
Sets appropriate sales goals for staff, coaches employees in effective use of sales skills, and monitors results to ensure that the branch achieves referral and/or sales goals set forth by the credit union.
Generates new business through business development efforts within the branch market.
Creates and fosters a caring work environment that attracts, develops, and retains the right people.