Senior Branch Leader – Service, Sales & Ops

Cathay Bank in; Los Angeles (CA); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Job summary

Cathay Bank in Los Angeles is seeking an experienced Branch Supervisor to lead Relationship Bankers and Operations staff, ensure exceptional customer service, and uphold all policies and regulatory standards. You will coach staff, monitor sales goals, and partner with branch leadership to grow the business.

Ideal candidates have 3–5 years of supervisory bank experience, strong communication skills, bilingual English and Chinese preferred, and a commitment to a service-driven sales culture in a

Qualifications

• Three to five years of branch supervision experience.
• Thorough knowledge of branch service functions and policies.
• Strong communication and supervisory skills.

Responsibilities

• Lead Relationship Bankers and Operations staff to meet service and sales goals.
• Ensure branch policies, procedures, and regulatory requirements are followed.
• Coach staff, set performance goals, and conduct evaluations to drive excellence.
• Support onboarding, cross-selling, and customer onboarding plans with the team.
• Represent the branch in community and professional activities.

Skills

Customer Service

Sales

Leadership

Coaching

Communication

Bilingual EN/CH

Tools

MS Word

MS Excel

Outlook

Job description

Cathay Bank in Los Angeles is seeking an experienced Branch Supervisor to lead Relationship Bankers and Operations staff, ensure exceptional customer service, and uphold all policies and regulatory standards. You will coach staff, monitor sales goals, and partner with branch leadership to grow the business.

Ideal candidates have 3–5 years of supervisory bank experience, strong communication skills, bilingual English and Chinese preferred, and a commitment to a service-driven sales culture in a