Senior BPO QA Reviewer & Trainer (Remote)

Infinity International Processing Services, Inc.; Newport News (VA); A distancia; USD 80.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home

Descripción de la vacante

Infinity International Processing Services, Inc. is a leading provider of BPO quality assurance and clerical review services to mortgage lenders and appraisal management companies worldwide.

We are expanding and hiring a Clerical/BPO Reviewer cum Trainer to review broker price opinion reports for errors and to ensure compliance with USPAP, Fannie Mae and client guidelines. The role offers permanent employment with work-from-home flexibility and the chance to train client staff and offshore teams

Formación

• Minimum of 10+ years of BPO review experience.
• Must be able to employ proper application of valuation techniques and methodologies.
• May have to travel to client's place for process training/transition.
• Handle client relation during test and ramp-up phase of new projects.
• Travel to offshore delivery centers in India and assist in training, project transition & ramp-up.
• Once offshore resources are ramped up, perform quality control.
• Must be able to work in a high volume production environment and meet deadlines.
• Self prioritize tasks & work towards the same.
• Perform other related duties as assigned or directed by the management.

Responsabilidades

• Reviews BPOs for compliance with applicable USPAP, Fannie Mae, FHA, and client reporting guidelines, as well as completeness, consistency, logic, and appropriate valuation methodology
• Approve or reject reports, requesting additional information as needed, and re-reviewing revised reports as they are received back from outside appraisers
• Job Type: Permanent / Work from home

Conocimientos

BPO review experience

Valuation techniques

Client relations

Training/mentoring

Quality assurance

Descripción del empleo

Infinity International Processing Services, Inc. is a leading provider of BPO quality assurance and clerical review services to mortgage lenders and appraisal management companies worldwide.

We are expanding and hiring a Clerical/BPO Reviewer cum Trainer to review broker price opinion reports for errors and to ensure compliance with USPAP, Fannie Mae and client guidelines. The role offers permanent employment with work-from-home flexibility and the chance to train client staff and offshore teams