Senior Bodily Injury & Liability Claims Specialist

Concord Group Insurance; Auburn (ME); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Vision, Dental Insurance

401(k) plan with company match

Job summary

The Concord Group in Maine seeks a Branch Claims Representative to manage bodily injury and general liability claims through their life-cycle, from investigation to resolution. You will support agents, insureds, and others, operating under general supervision and leveraging robust policy and liability knowledge.

Responsibilities include evaluating loss, ensuring coverage, and performing settlements, with on-site meetings and ongoing education.

Qualifications

• Associate or bachelor’s degree preferred.
• 3 to 5 years of experience adjusting third-party liability claims; more experience preferred.
• Experience handling litigated and/or multi-party claims that may involve risk transfer preferred.
• Ability to read, interpret, and react to documents such as insurance policies, procedure manuals, and legal documents.
• Ability to assemble information, develop opinions, and clearly express decisions using sound reasoning and judgment.
• Ability to write reports and compose correspondence.
• Ability to communicate, in both oral and written formats, in a polite, clear, concise, and accurate way.

Responsibilities

• Assemble facts, determine coverage, evaluate the amount of loss, and analyze legal liability.
• Make payments in accordance with coverage, damage and liability determination and perform other functions or duties to properly adjust the loss.
• Study insurance policies, endorsements, and forms and apply coverage analysis skills.
• Demonstrate proficient knowledge of claim handling procedures and skills in claim negotiations and settlements.
• Deliver a high level of customer service to agents, insureds, and others.
• Meet with people involved with claims, sometimes outside of our office environment.
• Obtain and maintain appropriate adjuster’s license(s) as required.
• Complete relevant continuing education programs as required.
• Maintain punctual attendance according to an assigned work schedule at a Company approved work location.
• Handle claims activities and investigations by phone, mail, and occasional on-site investigations.
• Use technology-based information for reference, enter information into computer systems, and apply specialized skills, including but not limited to property estimating, auto estimating, and use of computer-based programs as tools.
• Work on complex claims as assigned.
• Utilize experience to devise alternative approaches to providing service, dependent upon the circumstances.

Skills

Claims adjustment experience

Policy interpretation

Analytical skills

Communication skills

Independent work

Education

Associate or bachelor’s degree preferred

Job description

The Concord Group in Maine seeks a Branch Claims Representative to manage bodily injury and general liability claims through their life-cycle, from investigation to resolution. You will support agents, insureds, and others, operating under general supervision and leveraging robust policy and liability knowledge.

Responsibilities include evaluating loss, ensuring coverage, and performing settlements, with on-site meetings and ongoing education.