Senior Billing & AR Analytics - Revenue Ops

Zūm; Redwood City (CA); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Holidays

Wellness program

Vacation

Job summary

Zūm is seeking a Senior Business Operations Analyst to join the Revenue Operations team in Redwood Shores, CA. This hybrid role requires three in-office days per week (Mon, Tue, Thu) and focuses on building and maintaining spreadsheet-based models for AR aging, invoicing accuracy, and collections tracking.

You will automate data processing with Google Apps Script, investigate discrepancies, and collaborate with Location Managers to resolve billing issues.

Qualifications

• 5+ years of experience in financial/business operations analysis, revenue operations, billing operations, or a related analytical role.
• Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• Advanced spreadsheet skills required - complex formulas, nested functions, and pivot tables in Excel and/or Google Sheets.
• Familiarity with Google Apps Script automation is a strong plus.
• Comfort using AI tools to support clear, well-defined business logic and workflows.
• Strong foundational understanding of financial and accounting concepts, particularly as they relate to invoicing, billing, and accounts receivable.
• Exceptional attention to detail and a genuine curiosity for finding and resolving discrepancies in data.
• Strong written and verbal communication skills - comfortable working directly with Location Managers and cross-functional stakeholders to resolve issues.
• Highly process-driven, with the discipline to build, document, and maintain repeatable workflows.
• Strong quantitative skills are required, with an emphasis on analytical rigor and attention to detail.
• Ability to thrive in a fast-paced, high-growth environment, managing multiple priorities and deadlines simultaneously.

Responsibilities

• Partner directly with the Senior Manager of Revenue Operations to build, test, and refine spreadsheet-based models that support AR aging, invoice accuracy, and collections tracking.
• Own the ongoing maintenance of these models once built, ensuring they remain accurate and reliable as business needs evolve.
• Use complex formulas, pivot tables, and Google Apps Script automation to streamline data processing and reduce manual work.
• Investigate discrepancies between invoiced amounts and underlying contract/pricing data, applying a detail-oriented, investigative approach to root-cause each issue.
• Communicate and collaborate directly with Location Managers and internal stakeholders to resolve billing discrepancies, gathering the context needed to correct and reconcile invoices.
• Contribute to collections efforts throughout the AR lifecycle - not just after discrepancies are resolved - by proactively flagging at-risk accounts, surfacing potential issues early, and supporting outreach in parallel with ongoing discrepancy resolution and model maintenance.
• Adapt invoice formatting and reporting to meet varying customer/district requirements.
• Produce and distribute regular AR aging and reconciliation reports to Revenue Operations leadership.
• Identify recurring sources of invoice error or data discrepancy and recommend process improvements to prevent recurrence.
• Explore and apply AI tools with clear business logic to improve the speed and accuracy of reconciliation and modeling work.

Skills

Advanced spreadsheets

Pivot tables

Google Apps Script

AI tooling

Data reconciliation

Financial concepts

Education

Bachelor's degree

Tools

Excel

Google Sheets

Job description

Zūm is seeking a Senior Business Operations Analyst to join the Revenue Operations team in Redwood Shores, CA. This hybrid role requires three in-office days per week (Mon, Tue, Thu) and focuses on building and maintaining spreadsheet-based models for AR aging, invoicing accuracy, and collections tracking.

You will automate data processing with Google Apps Script, investigate discrepancies, and collaborate with Location Managers to resolve billing issues.