Senior Biller for Complex Hospital Receivables

University of California, Irvine; Anaheim (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement plans

Job summary

University of California, Irvine is seeking a Biller IV Customer Service Rep to handle complex hospital and physician receivables within the Single Billing Office. You will respond to inquiries from patients, physicians, payers and other stakeholders, acting as a liaison across hospital departments and vendor relationships.

The role requires advanced knowledge of revenue cycle processes in healthcare, strong math and computer skills, and a proven ability to troubleshoot and resolve complex

Qualifications

• Skilled at using computerized systems and applications to maintain/update patient accounting information
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must have excellent computer skills
• Must demonstrate customer service skills appropriate to the job
• Good math skills to accurately perform a variety of calculations related to patient accounting
• Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community
• Demonstrated experience or knowledge of hospital and physician receivables
• Analytical Skills required to research and explain patient balances
• Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
• Advanced knowledge of a variety of non-governmental and governmental payers
• Ability to resolve routine and non-routine errors independently and to assist others in problem solving
• Ability to maintain a work pace appropriate to the workload
• Ability to facilitate cash collection on patient accounts
• Knowledge of University and medical center organizations, policies, procedures and forms
• Closing statement about policies and employment requirements may apply

Responsibilities

• Respond to questions from patients, physicians, payers and others regarding the status of accounts
• Act as a liaison between the Single Billing Office, hospital departments, physician offices and vendors
• Identify essential functions and duties related to the position, including account troubleshooting and complex patient receivables handling
• Support colleagues with difficult accounts and problem solving

Skills

Patient accounting systems

Analytical skills

Excellent communication

Cash collection

Bilingual English/Spanish

Job description

University of California, Irvine is seeking a Biller IV Customer Service Rep to handle complex hospital and physician receivables within the Single Billing Office. You will respond to inquiries from patients, physicians, payers and other stakeholders, acting as a liaison across hospital departments and vendor relationships.

The role requires advanced knowledge of revenue cycle processes in healthcare, strong math and computer skills, and a proven ability to troubleshoot and resolve complex