Biller IV - Shared Business Office - FT Days

University of California - Irvine Health; Anaheim (CA); On-site; USD 52,000 - 75,000; Full time

Job summary

University of California, Irvine Health is seeking a Biller IV Customer Service Representative to manage the most complex physician and hospital receivables within the Single Billing Office. You will respond to questions from patients, physicians, payers and others, and act as a resource to staff on difficult accounts.

You will coordinate between departments, vendors, and physician offices, applying advanced revenue cycle knowledge to resolve issues and facilitate cash collection while

Qualifications

• Proficient in handling patient accounting information and systems.
• Excellent communication with patients, staff and payers.
• Strong analytical skills to explain balances and resolve issues.
• In-depth understanding of revenue cycle processes in healthcare.

Responsibilities

• Respond to questions from patients, physicians, payers and others regarding account status.
• Serve as a liaison between the Single Billing Office, hospital departments, physician offices and vendors.
• Troubleshoot and resolve complex accounts and educate staff on procedures.
• Assist in cash collection on patient accounts and improve collection workflows.

Skills

Customer service

Communication skills

Analytical skills

Revenue cycle knowledge

Problem solving

Math skills

Computer skills

Job description

Who We Are

UCI Health is one of California's largest academic health systems and the clinical enterprise of the University of California, Irvine. Established on July 1, 1976, UCI Health has grown into a 1,461-bed health system that includes UCI Health - Orange, UCI Health - Irvine, four Community Network hospitals and a growing network of ambulatory care centers across Orange and Los Angeles counties. As Orange County's only academic health systems, UCI Health is home to the only National Cancer Institute-designated comprehensive cancer center based in the county, the region's only American College of Surgeons-verified Level I adult and Level II pediatric trauma center, American College of Emergency Physicians Gold Level 1 Geriatric Emergency Department and a nationally recognized regional burn center verified by the American Burn Association. Powered by UC Irvine, UCI Health serves 5.6 million people across Orange County, western Riverside County and southeast Los Angeles County through excellence in patient care, research and medical education.

Your Role on the Team

Position Summary

The Biller IV Customer Service Rep is the advanced level in this series and capable of working with the most complex accounts and transactions within Single Billing Office, which includes physician and hospital receivables. Serves as a resource to other staff dealing with difficult accounts and needing help with troubleshooting. The Customer Service Rep will respond to questions from patients, physicians, payers and others regarding the status of accounts. Acts as a liaison between the Single Billing Office, hospital departments, physician offices and vendors. The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

What It Takes to be Successful

Required Qualifications

• Skilled at using computerized systems and applications to maintain/update patient accounting information
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must have excellent computer skills
• Must demonstrate customer service skills appropriate to the job
• Good math skills to accurately perform a variety of calculations related to patient accounting
• Excellent communication skills to effectively interact with PFS staff, PBG Staff and standalone physician billing offices, leaders of the organization, payers, patients and their families and the external community
• Demonstrated experience or knowledge of hospital and physician receivables
• Analytical Skills required to research and explain patient balances
• Advanced knowledge of revenue cycle processes gained from previous related work experience in a healthcare setting
• Advanced knowledge of a variety of non-governmental and governmental payers
• Ability to resolve routine and non-routine errors independently and to assist others in problem solving
• Ability to maintain a work pace appropriate to the workload
• Ability to facilitate cash collection on patient accounts

Preferred Qualifications

• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual in English and Spanish

Total Rewards

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization