Senior Bilingual Member Experience Specialist

Desert Financial Credit Union; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Desert Financial Credit Union in Missouri is seeking a Senior Bilingual Member Solutions Representative to deliver expert-level service to members with complex financial needs, including onboarding and securing lending/business accounts. As a trusted escalation resource, you will handle advanced transactions and guide members through digital tools, ensuring compliant, accurate, and seamless experiences.

This on-site role requires 1+ years in sales and service, cash handling, and financial

Qualifications

• 1+ years of experience in Sales and Service.
• 1+ years of cash handling experience.
• 1+ years of previous financial institution experience.
• Demonstrates expert-level attention to detail and accuracy.

Responsibilities

• Deliver expert-level member service and relationship-building experiences.
• Provide advanced onboarding and consultative financial support.
• Promote member engagement and self-service tool adoption.
• Execute complex member transactions and account servicing with precision.

Skills

Sales & Service

Cash Handling

Financial Institution Experience

Attention to Detail

Education

High School Diploma or GED

Job description

Desert Financial Credit Union in Missouri is seeking a Senior Bilingual Member Solutions Representative to deliver expert-level service to members with complex financial needs, including onboarding and securing lending/business accounts. As a trusted escalation resource, you will handle advanced transactions and guide members through digital tools, ensuring compliant, accurate, and seamless experiences.

This on-site role requires 1+ years in sales and service, cash handling, and financial