Bilingual Member Solutions Specialist – Financial Services

Desert-Financial-Credit-Union; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Desert Financial Credit Union is seeking a Member Solutions Representative (Bilingual Preferred) for an on-site, full-time role at Happy Valley Walmart in Phoenix, AZ. You will deliver proactive onboarding, build relationships, and guide members through accounts, lending, and digital tools, while maintaining accuracy and compliance.

The role emphasizes a consultative sales approach, strong communication with members, and collaboration with internal teams to support long-term relationships and

Qualifications

• High School Diploma or GED required.
• 1+ years of experience in Sales and Service required.
• Notary – State Certification registered required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Strong attention to detail and accuracy; able to handle complex transactions and audits.

Responsibilities

• Deliver onboarding and relationship-building experiences by assisting with account setup and identifying opportunities to strengthen member wellbeing.
• Use a consultative sales approach, using data and referrals to recommend relevant products and services.
• Educate members on digital tools such as online banking and mobile apps; proactive outreach to boost convenience and satisfaction.
• Provide accurate, compliant, and advanced service by handling a wide range of transactions and account servicing.
• Resolve complex member issues with sound judgment and timely follow-up.

Skills

Sales and Service

Attention to detail

Active listening

Communication skills

Team collaboration

Education

High School Diploma or GED

Job description

Desert Financial Credit Union is seeking a Member Solutions Representative (Bilingual Preferred) for an on-site, full-time role at Happy Valley Walmart in Phoenix, AZ. You will deliver proactive onboarding, build relationships, and guide members through accounts, lending, and digital tools, while maintaining accuracy and compliance.

The role emphasizes a consultative sales approach, strong communication with members, and collaboration with internal teams to support long-term relationships and