Senior Benefits Advisor: Housing & Tax Support (Remote)

Business Smart Solutions

United States

Remote

USD 56,000 - 72,000

Full time

4 days ago

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Job summary

Business Smart Solutions is seeking a Senior Benefits Officer to administer Housing Benefit and Council Tax Support schemes, handling complex queries and workload management. Location is remote for an initial 8-week term.

Responsibilities include processing claims, inputting data, using customer information to decide on complex cases, and flagging potential fraud for investigation. NEC Northgate experience is essential.

Qualifications

NEC Northgate experience required.
Senior level Housing Benefit & Council Tax Support assessments.
Ability to handle complex queries and manage workloads.

Responsibilities

Process and maintain all types of Benefit and Support Claims received.
Manage information received from customers and external agencies and input to processing systems.
Use data received from customers and external agencies to make decisions on complex benefit cases.
Identify cases where discretion is required to be exercised.
Identify cases where there is suspicion of fraud and refers such cases to the Single Fraud Investigation Service for action.
Keep up to date with legislation via training provided.
Ensure claims are assessed accurately to ensure subsidy is maximised.
Assist customers by correspondence, telephone and face to face.
Signpost vulnerable customers as appropriate.