Remote Revenues, Assessments & Benefits Specialist

Civica UK Ltd; United States; Remote; GBP 28,000 - 45,000; Full time

Benefits offered by this job

25 Days Annual Leave

Pension Contributions - 5% employer

Life Assurance - 4x salary

Health Cash Plan

Volunteer & charity days

Job summary

Civica UK Ltd is seeking a Revenues, Assessments & Property Inspection Officer for a fully remote, on-demand role across the UK. You will support local authority clients in Revenues, Benefits, Assessments, and Property Inspection, handling claims, inquiries and compliance with legislation.

Ideal candidates have at least three years' experience in Revenues/Benefits and strong knowledge of Council Tax, Business Rates, Housing Benefit, with independent work style and ability to manage multiple

Qualifications

• Minimum three years' experience working within Revenues, Benefits, Assessments or a related local government environment.
• Strong knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation.
• Experience processing assessments, liabilities, payments, recovery actions or property inspection activities.
• Confident using Revenues and Benefits systems and online case management platforms.
• Excellent communication skills with the ability to explain complex regulations clearly and professionally.

Responsibilities

• Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations.
• Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions.
• Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence.
• Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required.
• Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims.
• Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures.
• Maintain accurate records and management information whilst meeting agreed service levels and deadlines.
• Access client systems and work in accordance with contract requirements, processes and procedures.
• Liaise with government departments, local authority stakeholders and external agencies where required.
• Undertake property inspections, validation visits and reporting activities where relevant to your specialism.

Skills

Council Tax

Business Rates

Housing Benefit

Benefits Administration

Customer Service

Data verification

Job description

Civica UK Ltd is seeking a Revenues, Assessments & Property Inspection Officer for a fully remote, on-demand role across the UK. You will support local authority clients in Revenues, Benefits, Assessments, and Property Inspection, handling claims, inquiries and compliance with legislation.

Ideal candidates have at least three years' experience in Revenues/Benefits and strong knowledge of Council Tax, Business Rates, Housing Benefit, with independent work style and ability to manage multiple