Senior Benefits Officer (NEC)

Business Smart Solutions; United States; Remote; USD 56,000 - 72,000; Full time

Benefits offered by this job

Perkbox perks

Wellness Hub access

Culture Hub access

Celebration Hub access

Job summary

Business Smart Solutions is seeking a Senior Benefits Officer to administer Housing Benefit and Council Tax Support schemes, handling complex queries and workload management. Location is remote for an initial 8-week term.

Responsibilities include processing claims, inputting data, using customer information to decide on complex cases, and flagging potential fraud for investigation. NEC Northgate experience is essential.

Qualifications

• NEC Northgate experience required.
• Senior level Housing Benefit & Council Tax Support assessments.
• Ability to handle complex queries and manage workloads.

Responsibilities

• Process and maintain all types of Benefit and Support Claims received.
• Manage information received from customers and external agencies and input to processing systems.
• Use data received from customers and external agencies to make decisions on complex benefit cases.
• Identify cases where discretion is required to be exercised.
• Identify cases where there is suspicion of fraud and refers such cases to the Single Fraud Investigation Service for action.
• Keep up to date with legislation via training provided.
• Ensure claims are assessed accurately to ensure subsidy is maximised.
• Assist customers by correspondence, telephone and face to face.
• Signpost vulnerable customers as appropriate.

Tools

NEC Northgate

Job description

We are looking for a Senior Benefits Officers to join our clients team to administer the Housing Benefit and Council Tax Support Schemes in accordance with Legislation and Council Policy. Other duties include dealing with complex queries, managing workloads & allocating work, quality checking, and supporting other team members.

Term: 8 weeks initially

Location: Remote

System: NEC (Northgate)

Main Responsibilities

• Process and maintain all types of Benefit and Support Claims received
  
• Manage information received from customers and external agencies and input to processing systems
  
• Use data received from customers and external agencies to make decisions on complex benefit cases
  
• Identify cases where discretion is required to be exercised
  
• Identify cases where there is suspicion of fraud and refers such cases to the Single Fraud Investigation Service for action
  
• Keep up to date with legislation via training provided
  
• Ensure claims are assessed accurately to ensure subsidy is maximised
  
• Assist customers by correspondence, telephone and face to face
  
• Signpost vulnerable customers as appropriate
  

Must have:

• Great working experience of NEC(Nortgate)
  
• Experience of Housing Benefit & Council Tax Support Assessments at a senior level
  

We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people.

Here’s what you can look forward to:

• Hundreds of global and local perks, available online 24/7
  
• Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
  
• Shopping discounts from the biggest brands, all year round
  
• Save money on everything from the supermarket shop to summer holidays
  

Wellness Hub

• Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
  
• Mindfulness, meditation and sleep resources, available on all your devices
  
• Guides to help with everything from anxiety to stopping smoking
  
• Confidential mental health helpline, 24/7 access to a qualified counsellor
  

Celebration Hub

Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world

Company polls where everybody can vote for the winners

Culture Hub

• A single place to find company updates, photos, benefits information and lots more!
  
• Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
  

Pre-Compliance Checks for Successful Applicants:

At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes:

• Identity Verification: Confirming the authenticity of your identity documents.
  
• Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement).
  
• Right to Work Verification: Ensuring you have the legal right to work in the UK.
  
• Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions.
  

These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process.

BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are:

• No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen
  
• In some circumstances special treatment may be appropriate especially for the injured or bereaved.