Senior Benefits Advisor - Client Solutions & Growth

S&A Group; Florence (AL); On-site; USD 50,000 - 65,000; Full time

Job summary

S&A Group is seeking a Senior Benefit Advisor to support prospective and existing clients by phone. You will explain options, answer questions, and ensure a professional client experience, while documenting interactions and handling account inquiries with accuracy.

The role requires strong communication, reliability, and a customer-service mindset. Based in Alabama, it offers structured training, performance-based compensation, and opportunities for professional growth within a collaborative

Qualifications

• Experience in telesales, customer service, account management, or client support preferred.
• Strong communication, interpersonal, and phone skills.
• Organized, dependable, and detail-oriented.
• Must have access to a laptop/computer, reliable internet connection, and a quiet workspace.

Responsibilities

• Communicate with prospective and current clients by phone.
• Explain service and benefit options clearly and professionally.
• Assist clients with account-related inquiries, updates, and billing concerns.
• Recommend suitable solutions based on client needs.
• Accurately document client interactions and maintain records.
• Follow company procedures, workflows, and communication standards.

Skills

Phone skills

Communication skills

Client support experience

Organization

Education

High school diploma or GED

Job description

S&A Group is seeking a Senior Benefit Advisor to support prospective and existing clients by phone. You will explain options, answer questions, and ensure a professional client experience, while documenting interactions and handling account inquiries with accuracy.

The role requires strong communication, reliability, and a customer-service mindset. Based in Alabama, it offers structured training, performance-based compensation, and opportunities for professional growth within a collaborative