Senior Benefit Advisor

S&A Group; Florence (AL); On-site; USD 50,000 - 65,000; Full time

Job summary

S&A Group is seeking a Senior Benefit Advisor to support prospective and existing clients by phone. You will explain options, answer questions, and ensure a professional client experience, while documenting interactions and handling account inquiries with accuracy.

The role requires strong communication, reliability, and a customer-service mindset. Based in Alabama, it offers structured training, performance-based compensation, and opportunities for professional growth within a collaborative

Qualifications

• Experience in telesales, customer service, account management, or client support preferred.
• Strong communication, interpersonal, and phone skills.
• Organized, dependable, and detail-oriented.
• Must have access to a laptop/computer, reliable internet connection, and a quiet workspace.

Responsibilities

• Communicate with prospective and current clients by phone.
• Explain service and benefit options clearly and professionally.
• Assist clients with account-related inquiries, updates, and billing concerns.
• Recommend suitable solutions based on client needs.
• Accurately document client interactions and maintain records.
• Follow company procedures, workflows, and communication standards.

Skills

Phone skills

Communication skills

Client support experience

Organization

Education

High school diploma or GED

Job description

S&A Group | Alabama Residents Only

S&A Group is growing its team and seeking qualified professionals for a Senior Benefit Advisor role. This is an opportunity supporting prospective and existing clients through phone-based communication and account assistance. This role involves speaking with individuals who have requested information about our services, answering questions, explaining available options, and ensuring a professional client experience throughout the process.

This opportunity offers structured training and systems, performance-based compensation, and opportunities for professional growth.

About S&A Group

S&A Group is committed to providing a professional and supportive environment where team members are equipped with the resources, structure, and leadership needed for long-term success. We value accountability, consistency, and professional development while creating opportunities for both personal and career growth.

Compensation

• $50,000–$65,000+ annually (performance-based)
• Additional bonus opportunities available
• Performance based company trips

Key Responsibilities

• Communicate with prospective and current clients by phone
• Explain service and benefit options clearly and professionally
• Assist clients with account-related inquiries, updates, and billing concerns
• Recommend suitable solutions based on client needs
• Accurately document client interactions and maintain records
• Follow company procedures, workflows, and communication standards

Qualifications

• Experience in telesales, customer service, account management, or client support preferred
• Strong communication, interpersonal, and phone skills
• Organized, dependable, and detail-oriented
• Must have access to a laptop/computer, reliable internet connection, and a quiet workspace
• High school diploma or GED required

Why Join Our Team?

At S&A Group, we believe strong teams are built through support, professionalism, and shared success. We are dedicated to fostering a positive work environment that encourages growth, recognizes performance, and values the contributions of every team member.