Senior Benefits Account Lead (Hybrid)

Alera Group, Inc.; Norwell (MA); Hybrid; USD 110.000 - 125.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Competitive compensation

Comprehensive benefits

Alera Group Academy

Zusammenfassung

Alera Group, Inc. in Massachusetts is seeking a Senior Account Manager – Employee Benefits to lead a portfolio of mid-market clients. You will serve as the client team lead, manage renewals, coordinate with analysts and consultants, and act as the primary day-to-day contact for client HR teams.

You will mentor analysts, review plans and contracts, ensure timely deliverables, and collaborate with carriers and vendors to drive successful outcomes while maintaining our service standards.

Qualifikationen

• 5+ years of employee benefits experience with client-facing account management or client service experience
• State Life & Health license required
• Strong client relationship, communication, and problem-solving skills
• Ability to manage multiple priorities with attention to detail
• Experience mentoring or guiding less experienced team members

Aufgaben

• Lead day-to-day client management and service execution, resolving complex client issues and ensuring timely deliverables
• Oversee the Client Lifecycle/Pathway process, planning for client needs and timely completion of tasks
• Manage the RFP and renewal process with Analysts and Consultants to evaluate options and support decisions
• Prepare for and participate in client meetings, acting as a knowledgeable client-facing resource
• Provide technical guidance on employee benefits, plan administration, compliance, and program considerations
• Review contracts, plan documents, and SPDs for accuracy and timely delivery
• Prepare and deliver compliance materials to client HR teams and coordinate with internal resources
• Coordinate with internal/external partners to drive deliverables, renewals, and projects
• Provide quality review of work by Analysts and team members before delivery
• Mentor and support Analysts and Account Managers with best practices

Kenntnisse

Client relationship management

Communication

Problem-solving

Mentoring

Ausbildung

Bachelor’s degree in business or related field

Jobbeschreibung

Alera Group, Inc. in Massachusetts is seeking a Senior Account Manager – Employee Benefits to lead a portfolio of mid-market clients. You will serve as the client team lead, manage renewals, coordinate with analysts and consultants, and act as the primary day-to-day contact for client HR teams.

You will mentor analysts, review plans and contracts, ensure timely deliverables, and collaborate with carriers and vendors to drive successful outcomes while maintaining our service standards.