Senior Account Manager

Alera Group, Inc.; Norwell (MA); Híbrido; USD 110.000 - 125.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Competitive compensation

Comprehensive benefits

Alera Group Academy

Descripción de la vacante

Alera Group, Inc. in Massachusetts is seeking a Senior Account Manager – Employee Benefits to lead a portfolio of mid-market clients. You will serve as the client team lead, manage renewals, coordinate with analysts and consultants, and act as the primary day-to-day contact for client HR teams.

You will mentor analysts, review plans and contracts, ensure timely deliverables, and collaborate with carriers and vendors to drive successful outcomes while maintaining our service standards.

Formación

• 5+ years of employee benefits experience with client-facing account management or client service experience
• State Life & Health license required
• Strong client relationship, communication, and problem-solving skills
• Ability to manage multiple priorities with attention to detail
• Experience mentoring or guiding less experienced team members

Responsabilidades

• Lead day-to-day client management and service execution, resolving complex client issues and ensuring timely deliverables
• Oversee the Client Lifecycle/Pathway process, planning for client needs and timely completion of tasks
• Manage the RFP and renewal process with Analysts and Consultants to evaluate options and support decisions
• Prepare for and participate in client meetings, acting as a knowledgeable client-facing resource
• Provide technical guidance on employee benefits, plan administration, compliance, and program considerations
• Review contracts, plan documents, and SPDs for accuracy and timely delivery
• Prepare and deliver compliance materials to client HR teams and coordinate with internal resources
• Coordinate with internal/external partners to drive deliverables, renewals, and projects
• Provide quality review of work by Analysts and team members before delivery
• Mentor and support Analysts and Account Managers with best practices

Conocimientos

Client relationship management

Communication

Problem-solving

Mentoring

Educación

Bachelor’s degree in business or related field

Descripción del empleo

Senior Account Manager – Employee Benefits

Location – Hybrid

About Alera Group

Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Why Alera Group

• Meaningful Impact - Help clients and employees navigate benefits programs that drive retention, engagement, and satisfaction
• Growth & Learning - Opportunities to deepen your expertise and gain exposure to a variety of clients and industries
• Collaborative Culture - Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way

The Opportunity

The Senior Account Manager is responsible for managing a portfolio of key mid-market accounts, serving as the Client Team Lead and primary day-to-day contact for client HR teams. This role partners closely with the Consultant to execute client strategy, manage renewals and ongoing deliverables, resolve complex service needs, and build strong relationships with clients, carriers, and vendor partners. The Senior Account Manager also serves as a technical resource and provides guidance and mentorship to other members of the client service team.

Responsibilities

• Lead day-to-day client management and service execution, independently resolving complex client, carrier, and vendor issues while ensuring timely completion of client deliverables.
• Lead execution of the Client Lifecycle/Pathway process, proactively planning for client needs and ensuring all tasks and deliverables are completed accurately and on time.
• Manage the Request for Proposal (RFP) and renewal process, partnering with Analysts and Consultants to evaluate options, prepare recommendations, and support client decision-making.
• Prepare for and actively participate in client meetings and presentations, serving as a knowledgeable client-facing resource alongside the Consultant.
• Serve as a technical resource for employee benefits, providing guidance to clients and internal team members on plan administration, carrier requirements, compliance, and benefit program considerations.
• Review contracts, plan documents, Summary Plan Descriptions, and other governing documents for accuracy and ensure materials are delivered to clients in a timely manner.
• Prepare and deliver compliance-related materials to client HR teams and coordinate with internal resources as needed.
• Coordinate across internal and external partners to drive execution of client deliverables, implementations, renewals, and special projects.
• Provide quality review and oversight of work completed by Analysts and other team members, ensuring accuracy and consistency before delivery to clients.
• Mentor and support the development of Analysts and Account Managers by sharing technical knowledge, best practices, and client management guidance.

Qualifications

What You Bring

• Bachelor’s degree in business or related field, or equivalent relevant experience.
• 5+ years of employee benefits experience, including client-facing account management or client service experience.
• State Life & Health license required.
• Strong technical knowledge of employee benefits and the renewal/RFP process.
• Experience independently managing mid-market and/or complex client accounts.
• Strong client relationship, communication, and problem-solving skills.
• Ability to manage multiple priorities and deadlines with strong attention to detail.
• Experience mentoring or providing guidance to less experienced team members.

Additional Information

Compensation

Salary range - $110,000 – $125,000 per year

Benefits

Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model

This role is Hybrid, local.

Professional Development – Alera Group Academy

At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Hybrid - 2 or less days in office