Senior Benefit Programs Specialist - Public Assistance

City of Norfolk; Virginia (MN); On-site; USD 57,000 - 65,000; Full time

Job summary

The City of Norfolk's Department of Human Services is seeking a Benefit Programs Specialist, Senior to lead, mentor, and guide a team in determining eligibility for SNAP, TANF, Medicaid, and related benefits. The role involves case reviews, collaboration with hospital staff, and ensuring accurate records and compliance.

Ideal candidates will have four years of experience in government benefits eligibility and may require a valid driver's license, with salary range posted by the department.

Qualifications

• Lead worker experience and mentoring responsibilities.
• Strong ability to mentor and train staff.
• Experience in determining eligibility for public assistance programs.

Responsibilities

• Determine initial and ongoing eligibility for SNAP, TANF, Medicaid and other benefits.
• Interview applicants, analyze information, and explain rights and responsibilities.
• Maintain accurate caseloads and records; support staff and supervise as needed.
• Collaborate with hospital staff to identify those in need of medical assistance.
• Ensure compliance with regulations and maintain training and certifications.

Skills

Lead worker

Mentoring

Case management

Education

High school diploma or equivalent

Tools

RUSHMORE system

Job description

The City of Norfolk's Department of Human Services is seeking a Benefit Programs Specialist, Senior to lead, mentor, and guide a team in determining eligibility for SNAP, TANF, Medicaid, and related benefits. The role involves case reviews, collaboration with hospital staff, and ensuring accurate records and compliance.

Ideal candidates will have four years of experience in government benefits eligibility and may require a valid driver's license, with salary range posted by the department.