Senior Banquets & Events Services Leader

Gaylord Hotels; Oxon Hill (MD); On-site; USD 73,000 - 89,000; Full time

Job summary

Gaylord Hotels is seeking a Banquets/Catering Manager to lead the department and drive overall success of event services at National Harbor, MD. You will direct the team, ensure room setup meets standards, and actively participate in service delivery while overseeing financial and administrative responsibilities.

The role emphasizes developing and training staff, maintaining high service levels, and ensuring asset protection and compliance with SOPs.

Qualifications

• High school diploma or GED; 3 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Lead Banquets/Catering team to meet event requirements.
• Establish room set standards and inspect function rooms.
• Manage assets and inventory; monitor financials and administration.
• Schedule staff to ensure shift coverage and meet business demands.
• Provide exceptional customer service and guest relations.

Skills

Event management

Team leadership

Customer service

Operations management

Education

High school diploma or GED

Job description

Gaylord Hotels is seeking a Banquets/Catering Manager to lead the department and drive overall success of event services at National Harbor, MD. You will direct the team, ensure room setup meets standards, and actively participate in service delivery while overseeing financial and administrative responsibilities.

The role emphasizes developing and training staff, maintaining high service levels, and ensuring asset protection and compliance with SOPs.