Senior Bankruptcy & Collections Specialist

M&T Bank; Millsboro (DE); On-site; USD 58,824,000 - 98,085,000; Full time

Job summary

M&T Bank is seeking a Collections Specialist in Millsboro, Delaware, to manage complex delinquent accounts across foreclosure, bankruptcy, REO, and related areas. You will initiate contact with borrowers, coordinate repayment plans, and collaborate with attorneys and trustees to determine best recovery strategies.

Ideal candidates have at least 3 years of higher education or equivalent work experience, plus 1 year in customer service or collections, and strong written and verbal communication

Qualifications

• Minimum of 3 years of higher education and/or work experience including 1 year in customer service, collections, call center, or sales.
• Proficiency with word processing, spreadsheets and presentation software.
• Strong verbal and written communication skills.

Responsibilities

• Initiate contact with delinquent borrowers and assess repayment prospects, arranging repayment schedules or other solutions.
• Contact borrowers' attorneys and bankruptcy trustees as needed.
• Conduct skip tracing as required to locate borrowers.
• Recommend account placement with third party agencies or firms.
• Engage with customers and business partners to ensure service levels meet expectations.
• Participate in loss prevention and protect the bank's collateral while controlling costs.
• Review collateral conditions and negotiate sales when appropriate.
• Maintain an understanding of the business and its processes and industry trends.
• Comply with applicable risk and regulatory standards.

Skills

Customer service

Communication

Detail oriented

Education

Higher education / work experience

Job description

M&T Bank is seeking a Collections Specialist in Millsboro, Delaware, to manage complex delinquent accounts across foreclosure, bankruptcy, REO, and related areas. You will initiate contact with borrowers, coordinate repayment plans, and collaborate with attorneys and trustees to determine best recovery strategies.

Ideal candidates have at least 3 years of higher education or equivalent work experience, plus 1 year in customer service or collections, and strong written and verbal communication