Delinquency Outreach & Solutions Specialist

M&T Bank Corporation; New York, Northern (NY, KY); Hybrid; USD 26,000 - 43,000; Full time

Job summary

M&T Bank Corporation in Getzville, NY is seeking a Delinquency Collections Associate to contact borrowers in delinquency, assess repayment options, and coordinate solutions while complying with laws. You will handle inbound/outbound calls, document outcomes, and support account reviews with a focus on reducing risk and preserving customer relationships.

The role requires strong communication, analytical ability, and attention to detail, with a team‑oriented approach and the ability to work

Qualifications

• Minimum 2 years of higher education and/or work experience.
• Strong written and verbal communication skills.
• Detail oriented with good analytical thinking.
• Motivated, collaborative, and able to work independently.

Responsibilities

• Initiate contact with delinquent borrowers to collect past due payments and discuss repayment options.
• Evaluate documents to determine ability to repay and suitable solutions.
• Perform inbound and outbound calls to discuss repayment options and answer inquiries.
• Document call outcomes accurately and comply with applicable regulations.
• Review high‑risk loans and analyze financial statements for recovery likelihood.
• Identify high risk situations and escalate with recommended actions.
• Use internal systems to manage accounts and resolve issues, referring complex cases to supervisors.
• Understand workflows for account maintenance and corrections to ensure accuracy.

Skills

Communication

Analytical ability

Detail oriented

Team player

Independent worker

Education

Associate degree

Job description

M&T Bank Corporation in Getzville, NY is seeking a Delinquency Collections Associate to contact borrowers in delinquency, assess repayment options, and coordinate solutions while complying with laws. You will handle inbound/outbound calls, document outcomes, and support account reviews with a focus on reducing risk and preserving customer relationships.

The role requires strong communication, analytical ability, and attention to detail, with a team‑oriented approach and the ability to work