Empathetic Collections Specialist

M&T Bank Corporation; Millsboro (DE); Hybrid; USD 25,000 - 52,000; Full time

Job summary

M&T Bank Corporation in Millsboro, Delaware is seeking a customer-focused Collections professional to help customers explore repayment options and bring accounts back to good standing while delivering an exceptional experience.

In this hybrid role, you will make and receive high volumes of calls, discuss delinquent accounts, document interactions, and navigate multiple systems while following regulatory requirements.

Qualifications

• High School Diploma or GED and 1+ year relevant work experience.
• Experience in customer service, banking or financial services, collections is beneficial.
• Strong computer proficiency and ability to learn systems quickly.

Responsibilities

• Make and receive a high volume of customer calls using automated dialing technology.
• Discuss past-due accounts and identify repayment solutions.
• Recommend payment plans and other available programs to resolve delinquency.
• Document customer interactions accurately in internal systems.
• Follow regulatory, compliance, and operational risk requirements.
• Answer questions from customers and internal partners regarding delinquent accounts.
• Navigate multiple systems and applications while managing conversations.

Skills

Customer service

Communication skills

Empathy

Problem solving

Attention to detail

Education

High school diploma or GED

Tools

Business software

Job description

M&T Bank Corporation in Millsboro, Delaware is seeking a customer-focused Collections professional to help customers explore repayment options and bring accounts back to good standing while delivering an exceptional experience.

In this hybrid role, you will make and receive high volumes of calls, discuss delinquent accounts, document interactions, and navigate multiple systems while following regulatory requirements.