Hybrid Collections Specialist — Customer-Focused Solutions

M&T Bank; Millsboro (DE); Hybrid; USD 25,000 - 51,000; Full time

Benefits offered by this job

Shift differential

Job summary

M&T Bank in Millsboro, Delaware is seeking customer-focused professionals to join our Collections team. You will converse with customers facing financial challenges, discuss repayment options, and help return accounts to good standing while delivering exceptional service.

Responsibilities include making and receiving many calls, proposing payment plans, and documenting all interactions in our systems. This role is hybrid, with four days in-office near 499 Mitchell Street, Millsboro, DE, and

Qualifications

• High School Diploma or GED required.
• 1+ year relevant work experience preferred.

Responsibilities

• Make and receive a high volume of customer calls.
• Discuss past-due accounts and identify repayment solutions.
• Document interactions in internal systems.
• Follow regulatory, compliance, and risk requirements.

Skills

Customer service

Verbal communication

Empathy

Attention to detail

Multitasking

Problem solving

Education

High School Diploma or GED

Job description

M&T Bank in Millsboro, Delaware is seeking customer-focused professionals to join our Collections team. You will converse with customers facing financial challenges, discuss repayment options, and help return accounts to good standing while delivering exceptional service.

Responsibilities include making and receiving many calls, proposing payment plans, and documenting all interactions in our systems. This role is hybrid, with four days in-office near 499 Mitchell Street, Millsboro, DE, and