Senior Banking Support & Member Services Specialist

Teachers Federal Credit Union; Hauppauge (NY); On-site; USD 37,608 - 41,810; Part time

Benefits offered by this job

Annual discretionary bonus program

401(k) company contribution

Paid time off

Tuition reimbursement

Dental & Vision premium covered

Job summary

Teachers Federal Credit Union in Hauppauge, NY is looking for a Senior Contact Center Specialist to be the first point of contact for member inquiries across various channels.

This role requires providing exceptional customer service while managing account inquiries and ensuring adherence to compliance regulations. Ideal candidates will have experience in customer service or banking, alongside strong critical thinking and decision-making abilities.

Qualifications

• Minimum two years of experience in contact center or financial services.
• Requires passing compliance training for legal adherence.
• Works well in a fast-paced environment with multiple calls.

Responsibilities

• Answers incoming inquiries about products and services.
• Verifies and maintains caller account security.
• Supports members on the use of Online/Mobile Banking.

Skills

Customer service

Critical thinking

Business writing skills

Attention to detail

Education

High school diploma or equivalent

Tools

CRM tools

Job description

Teachers Federal Credit Union in Hauppauge, NY is looking for a Senior Contact Center Specialist to be the first point of contact for member inquiries across various channels.

This role requires providing exceptional customer service while managing account inquiries and ensuring adherence to compliance regulations. Ideal candidates will have experience in customer service or banking, alongside strong critical thinking and decision-making abilities.