Senior Contact Center Team Lead

Teachers Federal Credit Union; Hauppauge (NY); On-site; USD 44,152 - 52,927; Full time

Benefits offered by this job

Annual bonus program

Paid time off

401(k) company contribution

Dental & Vision premium covered

Tuition reimbursement

Employee loan discounts

Job summary

Teachers Federal Credit Union in Hauppauge, NY is seeking a Call Center Supervisor to lead a team of Representatives, drive sales and service performance, and provide coaching and development to staff. The role involves scheduling oversight, performance monitoring, and collaboration with other leaders to ensure member satisfaction.

The position requires 3+ years in banking or a related contact center, with strong communication and problem-solving skills, and familiarity with regulatory

Qualifications

• Requires strong communication, interpersonal, analytical, multitasking and telephone etiquette.
• Knowledge of laws/regulations, contact center policies and programs; proficient with MS Office.

Responsibilities

• Lead a team of Call Center Representatives to achieve sales, service and performance goals.
• Coach and manage performance; provide training as needed.

Skills

Communication skills

Interpersonal skills

Analytical skills

Multitasking

Telephone etiquette

Problem solving

Microsoft Office

Education

Associate’s degree or 4+ years related experience

3+ years banking/contact center experience

Tools

Microsoft Office

Job description

Teachers Federal Credit Union in Hauppauge, NY is seeking a Call Center Supervisor to lead a team of Representatives, drive sales and service performance, and provide coaching and development to staff. The role involves scheduling oversight, performance monitoring, and collaboration with other leaders to ensure member satisfaction.

The position requires 3+ years in banking or a related contact center, with strong communication and problem-solving skills, and familiarity with regulatory