Senior Banking Resolution & Client Support Specialist

ADP; San Dimas (CA); Hybrid; USD 25,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Vacation

Job summary

ADP is seeking a Sr. Banking Resolution Consultant to help clients solve critical banking challenges using ADP products. The role is hybrid, with in-office 3 days per week and remote 2 days per week, and an early start of 5am or 5:30am PST, Monday through Friday.

You will build trust, deliver accurate support, and collaborate across ADP associates to ensure standout solutions in a competitive market. Your day-to-day will vary as you respond to client questions with consistent quality,

Qualifications

• 2–3 years in a customer service role.
• Experience in banking or financial services preferred.
• Availability to start a shift at 5:00–5:30 AM PST.

Responsibilities

• Assist clients by troubleshooting and resolving banking issues.
• Serve ADP's largest clients with expertise.
• Analyze business issues and propose solutions to clients and leadership.
• Work independently with guidance on complex cases.
• Share knowledge with less experienced colleagues.
• Provide information and training on ADP solutions.
• Ensure timely, high‑quality responses and resolve inquiries.
• Monitor banking updates and resolve USMM errors.
• Adhere to daily schedules and manage high case volume.

Job description

ADP is seeking a Sr. Banking Resolution Consultant to help clients solve critical banking challenges using ADP products. The role is hybrid, with in-office 3 days per week and remote 2 days per week, and an early start of 5am or 5:30am PST, Monday through Friday.

You will build trust, deliver accurate support, and collaborate across ADP associates to ensure standout solutions in a competitive market. Your day-to-day will vary as you respond to client questions with consistent quality,