Senior Banking Operations Specialist – Growth & Impact

City National Bank; Phoenix (AZ); Hybrid; USD 36,000 - 56,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage (Med

Dental and Vision plans

Generous 401(k) matching

Tuition reimbursement and career dev

Vacation, sick, and volunteer time

Fertility benefits and health programs

Career mobility support

Colleague Resource Groups

Job summary

City National Bank is seeking an Operations Senior Specialist in Phoenix to handle daily operational activities with precision and compliance. The role supports data entry, reporting, and document management while ensuring adherence to policies and risk controls.

You will collaborate with senior staff to resolve issues and drive process improvements. Responsibilities include handling routine processing, attending trainings, and managing performance metrics for a team.

Qualifications

• Associates Degree/Certificate Program or High School Diploma.
• 1–3 years of experience in bank operations or similar role.

Responsibilities

• Identify and resolve routine issues using predefined procedures.
• Follow guidelines and make routine and non-routine decisions, seeking help when needed.
• Handle operational processing including data entry, reporting, and document management.
• Attend trainings and team meetings for feedback and development.
• Lead trainings and meetings for feedback and coaching.
• Manage direct reports through metrics and coaching.
• Support special projects as assigned.

Skills

Attention to detail

Verbal communication

Written communication

Task prioritization

Teamwork

Risk awareness

Education

Diploma/Associate degree

Job description

City National Bank is seeking an Operations Senior Specialist in Phoenix to handle daily operational activities with precision and compliance. The role supports data entry, reporting, and document management while ensuring adherence to policies and risk controls.

You will collaborate with senior staff to resolve issues and drive process improvements. Responsibilities include handling routine processing, attending trainings, and managing performance metrics for a team.