Senior Banking Operations Lead

TD; Mount Laurel Township (NJ); On-site; USD 62,000 - 99,000; Full time

Job summary

TD in Mount Laurel, New Jersey, is seeking a Senior Operations Officer II to manage daily workflow and ensure efficient processing and documentation. You will provide expertise across transactions, escalations, and training to Operations Specialists, collaborating with internal teams and external partners to maintain high service levels.

The role requires deep knowledge of banking operations, authority handling, and strong customer-service orientation.

Qualifications

• High school diploma or equivalent required
• Undergraduate degree preferred depending on role
• 5+ years relevant experience in operations or banking services preferred

Responsibilities

• Assigns and monitors daily workflow for own functional area and ensures documentation and processing meet SLAs
• Provides training and subject matter expertise to Ops Specialists
• Leads issue resolution and escalation with internal and external partners
• Recognizes and mitigates risks; oversees booking, funding, and signing authority within guidelines
• Supports Relationship Managers and Business Development Officers with operational excellence

Education

High School diploma

Undergraduate degree preferred

5+ years relevant experience

Job description

TD in Mount Laurel, New Jersey, is seeking a Senior Operations Officer II to manage daily workflow and ensure efficient processing and documentation. You will provide expertise across transactions, escalations, and training to Operations Specialists, collaborating with internal teams and external partners to maintain high service levels.

The role requires deep knowledge of banking operations, authority handling, and strong customer-service orientation.