Banking Process Excellence Manager

TD Bank Group; Mount Laurel Township (NJ); On-site; USD 91,000 - 136,000; Full time

Job summary

TD Bank Group in Mount Laurel, New Jersey, is seeking a seasoned Business Process Manager II to analyze current processes, drive improvements, and partner with IT and risk teams to boost efficiency. The role supports multiple units and leads medium-to-high complexity projects, delivering measurable outcomes and customer value.

You will document controls, manage change, and develop metrics while guiding a team towards achieving business goals and a WOW! experience.

Qualifications

• Bachelor's degree required.
• 7+ years bank operations experience.
• Strong PC skills including Microsoft Suite software.
• AOM with goal of getting some level of certification and expertise.

Responsibilities

• Document processes and controls across units.
• Lead process improvement initiatives and design solutions.
• Partner with IT, Risk Management and Ops teams to drive improvements.
• Gather requirements, track progress and report on KPIs.
• Manage workload and coordinate with stakeholders to meet timelines.

Skills

Lean Six Sigma

Project management

Process improvement

Stakeholder management

Change management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

TD Bank Group in Mount Laurel, New Jersey, is seeking a seasoned Business Process Manager II to analyze current processes, drive improvements, and partner with IT and risk teams to boost efficiency. The role supports multiple units and leads medium-to-high complexity projects, delivering measurable outcomes and customer value.

You will document controls, manage change, and develop metrics while guiding a team towards achieving business goals and a WOW! experience.