Senior Banking Customer Service Leader & Trainer

City National Bank Of Wv; South Charleston (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in South Charleston, WV, is hiring a Senior Customer Service Representative. You will be the first point of contact for customers, addressing inquiries, processing transactions, and guiding customers through online and mobile banking options.

You will mentor new representatives and collaborate with internal teams to ensure accurate records and excellent service while complying with banking regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
• Serve as a trainer/mentor to new Customer Service Representatives.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank in South Charleston, WV, is hiring a Senior Customer Service Representative. You will be the first point of contact for customers, addressing inquiries, processing transactions, and guiding customers through online and mobile banking options.

You will mentor new representatives and collaborate with internal teams to ensure accurate records and excellent service while complying with banking regulations.