Senior Bank Teller

fmtrust; Hagerstown (MD); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) employer match

Paid time off

Job summary

F&M Trust located in Hagerstown, MD is seeking a Senior Financial Services Representative to lead daily branch operations at the West Washington Street Office. This full-time role emphasizes delivering high-quality financial solutions while mentoring staff and maintaining service excellence.

You will handle transactions, build customer relationships, and assist with both consumer deposit accounts and business services, ensuring accuracy and confidentiality in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in financial services or customer-facing banking role preferred.
• Strong communication skills and confidence discussing financial solutions.
• Ability to balance multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Professional, courteous, and team-oriented approach.

Responsibilities

• Support and coordinate daily branch operations to ensure smooth customer service delivery.
• Perform a wide variety of financial transactions with a high level of accuracy and confidentiality.
• Build relationships with customers by identifying needs and recommending appropriate products and services.
• Open and service consumer deposit accounts and support business account openings as needed.
• Act as a trusted resource for customers, team members, and branch leadership.
• Maintain compliance with bank policies, procedures, and regulatory requirements.
• Lead by example when it comes to professionalism, teamwork, and service standards.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player

Adaptable

Education

HS Diploma

Job description

Position Overview

F&M Trust is seeking an experienced and service-driven Senior Financial Services Representative to join our West Washington Street Office in Hagerstown, MD. This role serves as a key operational and customer-facing leader within the branch, supporting daily office functions while delivering high-quality financial solutions to customers.

The Senior FSR combines hands‑on transactional responsibilities with mentorship and operational oversight, helping ensure the branch runs efficiently while maintaining a strong focus on relationship‑building and service excellence.

This is a full‑time position, typically working approximately 40 hours per week, with access to a comprehensive benefits package and opportunities for professional growth.

What You'll Do

As a Senior Financial Services Representative, you will:

• Support and coordinate daily branch operations to ensure smooth customer service delivery
• Perform a wide variety of financial transactions with a high level of accuracy and confidentiality
• Build relationships with customers by identifying needs and recommending appropriate products and services
• Open and service consumer deposit accounts and support business account openings as needed
• Act as a trusted resource for customers, team members, and branch leadership
• Maintain compliance with bank policies, procedures, and regulatory requirements
• Lead by example when it comes to professionalism, teamwork, and service standards

What We're Looking For

The ideal candidate will bring both technical skill and a customer-first mindset. Key qualifications include:

• High school diploma or equivalent required
• Previous experience in a financial services or customer‑facing banking role preferred
• Strong communication skills and confidence discussing financial solutions
• Ability to balance multiple priorities in a fast‑paced environment
• Detail‑oriented with strong organizational skills
• Professional, courteous, and team‑oriented approach
• Willingness to learn, grow, and adapt as part of an evolving banking environment

Why F&M Trust?

We're committed to supporting our employees both professionally and personally. Our benefits include:

• Medical, dental, and vision coverage
• Paid time off available immediately, plus 11 paid bank holidays each year
• 401(k) retirement plan with up to 6% employer match
• Wellness and employee assistance programs
• Employer‑paid life insurance, short‑term disability, and long‑term disability
• Educational assistance and ongoing training opportunities
• Clear paths for advancement within the organization

Similar Roles You May Know

At other financial institutions, this position may be known as:

Head Teller, Lead Universal Banker, Branch Operations Lead, Personal Banker, Relationship Banker, Universal Banker, Branch Banker, Retail Banker, or Customer Service Representative.

F&M Trust is an Equal Opportunity Employer - Disability/Vet