Senior Banking Services Lead – Branch Ops & Customer Growth

fmtrust; Hagerstown (MD); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) employer match

Paid time off

Job summary

F&M Trust located in Hagerstown, MD is seeking a Senior Financial Services Representative to lead daily branch operations at the West Washington Street Office. This full-time role emphasizes delivering high-quality financial solutions while mentoring staff and maintaining service excellence.

You will handle transactions, build customer relationships, and assist with both consumer deposit accounts and business services, ensuring accuracy and confidentiality in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in financial services or customer-facing banking role preferred.
• Strong communication skills and confidence discussing financial solutions.
• Ability to balance multiple priorities in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Professional, courteous, and team-oriented approach.

Responsibilities

• Support and coordinate daily branch operations to ensure smooth customer service delivery.
• Perform a wide variety of financial transactions with a high level of accuracy and confidentiality.
• Build relationships with customers by identifying needs and recommending appropriate products and services.
• Open and service consumer deposit accounts and support business account openings as needed.
• Act as a trusted resource for customers, team members, and branch leadership.
• Maintain compliance with bank policies, procedures, and regulatory requirements.
• Lead by example when it comes to professionalism, teamwork, and service standards.

Skills

Customer service

Communication

Multitasking

Detail oriented

Team player

Adaptable

Education

HS Diploma

Job description

F&M Trust located in Hagerstown, MD is seeking a Senior Financial Services Representative to lead daily branch operations at the West Washington Street Office. This full-time role emphasizes delivering high-quality financial solutions while mentoring staff and maintaining service excellence.

You will handle transactions, build customer relationships, and assist with both consumer deposit accounts and business services, ensuring accuracy and confidentiality in a fast-paced banking environment.