Senior Bank Manager Multi-Site

Comerica Bank; Ann Arbor (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Multi-Site Bank Manager Senior to lead two Retail Banking Centers. This role involves coaching and developing teams while ensuring a customer-centric experience. The ideal candidate will drive growth through effective leadership and operational risk management. With a focus on community involvement and customer relationships, this position offers opportunities for career growth and a comprehensive benefits package. Join a forward-thinking company dedicated to investing in its employees' futures and fostering a diverse and inclusive workplace.

Benefits

Career Growth Opportunities

Incentive Program

Paid Time Off

Health, Dental, Vision Insurance

401k Match

Tuition Assistance

Employee Assistance Program

Floating Cultural Holiday

Family Focused Benefits

Employee Stock Purchase Plan

Qualifications

• 4 years of relevant experience or a Bachelor's degree required.
• 3 years of management experience with staff development.

Responsibilities

• Lead and manage two Retail Banking Centers with a focus on customer experience.
• Develop and manage a high-performing team to ensure operational excellence.

Skills

Leadership

Customer Relationship Management

Sales Development

Team Management

Operational Risk Management

Education

Bachelor's Degree

4 Years Relevant Experience

Tools

Microsoft Office Suite

Job description

Multi-Site Bank Manager Senior

What we can offer you:

• Career Growth -- promotional opportunities


• Incentive program based on performance


• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees


• Health, Dental, Vision, 401k match and Life Insurance


• Employee Assistance Program


• Tuition Assistance Program (Full Time)


• Financial Coaching and Benefit Guidance


• Floating Cultural Holiday


• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)


• Retirement Plan


• Employee Stock Purchase Plan

The Multi-Site Bank Manager Sr. is responsible for the overall leadership, management, and success of two Retail Banking Centers. This is accomplished by coaching and developing banking center teams, ensuring bankers readiness, conducting and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Multi-Site Bank Manager Sr. will also provide transformational leadership in all areas.

This position's work schedule involves occasional evenings/Saturdays and dividing time between two banking center locations based on staffing or coaching needs.

Position Responsibilities:
Leadership Activities:

• Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.


• Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.


• Deliver daily coaching and evaluations for effective execution.


• Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.


• Responsible for the acquisition of consumer business through the effective use of leadership activities.


• Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.


• Identify opportunities to introduce customers to partners at appropriate moments.


• Encourage referrals from client relationships and COI's.

Talent Leadership:

• Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.

Operational Risk:

• Accountable for the compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.


• Ensure completion of necessary compliance related training for the colleagues at their banking center(s).


• Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center.


• Approve transactions within authorities.


• Manage the execution of opening / closing procedures.

Customer Experience:

• Lead, manage and coach team to be able to assess customer and prospect needs and offer appropriate solutions.


• Ensure all colleagues, demonstrate the knowledge and skills to execute on customer needs.


• Proactively seeks to learn about new products, services, technologies, and customer service tactics; teaches others.


• Educate and fulfill customer requests, routine and complex.


• Resolve complex customer complaints.


• Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.

Partnership Activities:

• Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.


• Partner with defined Small Business Banker to grow business revenue and business customer experience.


• Proactively identify opportunities to introduce customers to partners

Position Qualifications:

• 4 Yr/Bachelor Degree or 4 years of relevant experience


• 3 Years Management experience with staff development


• 3 Years Experience in consumer/business sales development


• 1 Year Experience utilizing Microsoft Office products including Word, Excel, and PowerPoint

Work Best Category: Category A - 100% in the office Hours: 8:30am - 5:15pm Monday - Friday Salary: To Be Determined Based on Individual Experience

About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.

Upon offer, Comerica conducts a comprehensive background and fingerprint check.

NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.

Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.

Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.