Senior Bank Manager

Comerica Bank; Westland (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Bank Manager to lead a Retail Banking Center. This role involves driving growth initiatives, ensuring a customer-centric experience, and managing operational risks. The ideal candidate will develop a high-performing team, enhance customer engagement, and participate in community outreach. With a focus on leadership and relationship management, this position offers the chance to make a significant impact in the banking sector while enjoying a supportive work environment. If you thrive in a dynamic setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Health Benefits

Retirement Plans

Paid Time Off

Comprehensive Total Rewards

Qualifications

• 5 years of experience in relationship banking or management.
• At least 1 year of managerial experience.

Responsibilities

• Lead and coach a high-performing team to enhance customer experience.
• Ensure compliance with laws and regulations while managing operational risks.

Skills

Leadership

Customer Service

Relationship Management

Sales Development

Team Management

Operational Risk Management

Education

Bachelor's Degree

4 years of relevant experience

Tools

Microsoft Office

Job description

Senior Bank Manager

The Sr. Bank Manager is responsible for the overall leadership, management, and success of a Retail Banking Center(s). This includes ensuring banker readiness, leading growth initiatives, contributing to a customer-centric experience, and proactively managing operational risk activities. The Bank Manager will also provide transformational leadership across all areas.

This position's work schedule involves occasional evenings and Saturdays, with potential work at different banking center locations based on staffing needs.

Position Responsibilities:

Leadership Activities:

• Lead, coach, evaluate, and execute leadership activities to attract, expand, and retain customers.
• Develop and implement banking center plans to align weekly goals with sales and operational activities.
• Provide daily coaching and performance evaluations.
• Enhance customer onboarding and engagement by strengthening relationships and introducing products and services.
• Drive consumer business acquisition through effective leadership activities.
• Participate in community outreach to increase bank visibility and foster new business relationships.
• Identify opportunities to introduce customers to partners at appropriate times.
• Encourage customer referrals and relationships with centers of influence (COIs).

Talent Leadership:

• Develop and manage a high-performing team, overseeing HR processes including hiring, training, performance management, and career development.

Operational Risk:

• Ensure compliance with applicable laws, regulations, and company policies.
• Recommend corrective actions when necessary and ensure completion of compliance training.
• Manage operational and risk activities, including transaction approval and opening/closing procedures.

Customer Experience:

• Lead and coach the team to assess customer needs and offer suitable solutions.
• Ensure team members are knowledgeable and skilled in customer service.
• Continuously learn about new products, services, and customer service tactics, and teach others.
• Address customer requests and resolve complex complaints, enhancing the overall customer experience.

Partnership Activities:

• Manage colleague efforts related to referrals, closed business, and partnership activities.
• Collaborate with Small Business Bankers to grow revenue and improve customer experience.

Position Qualifications

• Bachelor's Degree or 4 years of relevant experience.
• 5 years of experience in relationship banking or management.
• 5 years of experience in staff development.
• 5 years of experience in consumer/business sales development.
• At least 1 year of managerial experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Work Environment: Category A - 100% in-office. Hours: Monday-Friday 8:30 am - 5:30 pm; Saturdays as needed.

Salary: To be determined based on experience.

About Comerica

We invest in our employees' futures through comprehensive Total Rewards, including competitive salary, health benefits, retirement plans, and paid time off. We conduct background checks and require NMLS certification where applicable. Comerica is an Equal Opportunity Employer committed to diversity and inclusion.