Senior Bank Manager Multi-Site

Support.com; Ann Arbor (MI); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Multi-Site Bank Manager Senior to lead two Retail Banking Centers. This role emphasizes transformational leadership, coaching, and operational excellence to enhance customer experiences and drive team performance. You will be responsible for developing strategies to attract and retain customers, ensuring compliance with regulations, and fostering a high-performing team culture. Join a company that values career growth, offers comprehensive benefits, and encourages community involvement while making a significant impact in the banking sector.

Benefits

Career Growth Opportunities

Incentive Program

Paid Time Off (PTO)

Health, Dental, Vision Insurance

401k Match

Employee Assistance Program

Tuition Assistance Program

Floating Cultural Holiday

Family Focused Benefits

Employee Stock Purchase Plan

Qualifications

• Proven leadership experience in managing teams and driving customer engagement.
• Strong understanding of operational risk and compliance requirements.

Responsibilities

• Lead and develop high-performing banking center teams to achieve growth.
• Ensure compliance with laws and regulations while managing operational risks.

Skills

Leadership

Customer Relationship Management

Coaching and Development

Operational Risk Management

Sales Strategy

Education

Bachelor's Degree in Business or related field

Job description

Description Multi-Site Bank Manager Senior
What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO), Paid Holidays for Full Time/Part Time Employees
• Health, Dental, Vision, 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan
• Employee Stock Purchase Plan

The Multi-Site Bank Manager Sr. is responsible for the overall leadership, management, and success of two Retail Banking Centers. This is accomplished by coaching and developing banking center teams, ensuring bankers readiness, conducting and leading growth, contributing to a successful customer centric experience, and proactively managing operational risk activities while striving for excellence in execution in each of the mentioned areas. The Multi-Site Bank Manager Sr. will also provide transformational leadership in all areas. This position's work schedule involves occasional evenings/Saturdays and dividing time between two banking center locations based on staffing or coaching needs.

Position Responsibilities:
Leadership Activities:

• Lead, coach, evaluate, execute, and impact the proactive leadership activities for the attraction, expansion, and retention of customers.
• Develop banking center plans to determine, coordinate and execute growth activities by aligning weekly goals with sales and operations activities.
• Deliver daily coaching and evaluations for effective execution.
• Provide effective new consumer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
• Responsible for the acquisition of consumer business through the effective use of leadership activities.
• Participate in community involvement activities to increase bank outreach and foster new business client relationships at the banking center.
• Identify opportunities to introduce customers to partners at appropriate moments.
• Encourage referrals from client relationships and COI's.

Talent Leadership:

• Develop and manage a high-performing team. Directly manage the day-to-day Human Resources processes for employees, including selection, training, performance management, disciplinary actions, individual career development, recognition, and retention.

Operational Risk:

• Accountable for compliance with applicable federal, state, and local laws and regulations; and Comerica policies and procedures. Recommend corrections when necessary.
• Ensure completion of necessary compliance-related training for the colleagues at their banking center(s).
• Lead, coach, evaluate, and impact the overall management evaluation of operational and risk activities, and results within the Banking Center.
• Approve transactions within authorities.
• Manage the execution of opening / closing procedures.

Customer Experience:

• Lead, manage and coach team to assess customer and prospect needs and offer appropriate solutions.
• Ensure all colleagues demonstrate the knowledge and skills to execute on customer needs.
• Proactively seek to learn about new products, services, technologies, and customer service tactics; teaches others.
• Educate and fulfill customer requests, routine and complex.
• Resolve complex customer complaints.
• Impact the customer experience by leading, managing, and coaching colleagues using the defined customer experience guidelines.

Partnership Activities:

• Lead, coach, evaluate, and impact the overall management of colleague efforts involving Banking Center Collaboration, i.e., referrals and closed business and the activities that support partnerships.
• Partner with defined Small Business Banker to grow business revenue and business customer experience.
• Proactively identify opportunities to introduce customers to partners.