Senior B2B CS Specialist - End-to-End Accounts (Remote)

Rockline Industries, people who make it right; Springdale (AR); Hybrid; USD 42,000 - 62,000; Part time

Benefits offered by this job

Flex work options

On-site option

Job summary

Rockline Industries is seeking a Customer Service Specialist II to own B2B accounts end-to-end, resolving complex issues and partnering with internal teams to deliver exceptional service.

Responsibilities include order processing, pricing, and account management, with a focus on accuracy and proactive communication with customers. This role emphasizes collaboration and continuous improvement in a values-driven culture.

Qualifications

• 4+ years of B2B customer service or account management experience.
• Or 2 years of customer service with prior Rockline exposure to order management.
• High School Diploma required.

Responsibilities

• Manage B2B customer accounts from order to cash with accuracy and efficiency.
• Own order processing, pricing, addresses, and profiles; monitor updates.
• Collaborate with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting.

Skills

Account management

B2B customer service

Cross-functional collaboration

Problem solving

Communication skills

Education

High School Diploma

Tools

JDE ERP

Microsoft Office

Job description

Rockline Industries is seeking a Customer Service Specialist II to own B2B accounts end-to-end, resolving complex issues and partnering with internal teams to deliver exceptional service.

Responsibilities include order processing, pricing, and account management, with a focus on accuracy and proactive communication with customers. This role emphasizes collaboration and continuous improvement in a values-driven culture.