Customer Service Specialist II

Rockline Industries, people who make it right; Springdale (AR); Hybrid; USD 42,000 - 62,000; Part time

Benefits offered by this job

Flex work options

On-site option

Job summary

Rockline Industries is seeking a Customer Service Specialist II to own B2B accounts end-to-end, resolving complex issues and partnering with internal teams to deliver exceptional service.

Responsibilities include order processing, pricing, and account management, with a focus on accuracy and proactive communication with customers. This role emphasizes collaboration and continuous improvement in a values-driven culture.

Qualifications

• 4+ years of B2B customer service or account management experience.
• Or 2 years of customer service with prior Rockline exposure to order management.
• High School Diploma required.

Responsibilities

• Manage B2B customer accounts from order to cash with accuracy and efficiency.
• Own order processing, pricing, addresses, and profiles; monitor updates.
• Collaborate with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting.

Skills

Account management

B2B customer service

Cross-functional collaboration

Problem solving

Communication skills

Education

High School Diploma

Tools

JDE ERP

Microsoft Office

Job description

Join Rockline – Where Values Drive Excellence

At Rockline Industries, we don't just manufacture consumer packaged goods — we build trusted partnerships and create meaningful impact. As a privately held industry leader, we are guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape how we work, how we collaborate, and how we show up for our customers and each other.

Locations: Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices. Work Arrangement: Option of On-site|Flex|Remote. Hourly position.

We’re looking for a Customer Service Specialist II — an experienced customer service professional who takes pride in owning accounts end‑to‑end, solving complex issues, and partnering cross‑functionally to deliver a high level of service. If you enjoy being the go‑to person for your accounts and want to work for a company that values your expertise, this role may be a great fit.

What You’ll Do

As a Customer Service Specialist II, you’ll manage business‑to‑business (B2B) customer accounts from order to cash, providing advanced support while serving as a trusted internal and external partner.

Order Processing & Account Ownership

• Review and process EDI and manual customer orders with accuracy and efficiency
• Manage customer items, pricing, addresses, and profiles
• Monitor item transitions, special delivery requirements, and order changes
• Track customer orders from entry through delivery and invoicing
• Communicate proactive on order status, product availability, and delivery appointments

Advanced Account Management

• Serve as the primary contact for assigned customer accounts
• Execute and manage transportation strategies in partnership with internal teams
• Ensure order, invoice, and accounting accuracy, including advanced updates and follow‑through
• Review and respond to daily reports; identify trends, risks, and opportunities
• Troubleshoot complex issues and elevate appropriately when needed
• Identify and support customer service and account management process improvements

Collaboration & Continuous Improvement

• Partner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teams
• Complete quarterly goals and maintain an individual development plan
• Demonstrate a strong commitment to Rockline’s RRITE values and workplace safety
• Contribute to a collaborative team environment and support additional responsibilities as needed

What You’ll Bring

Education

• High School Diploma required

Experience

• 4+ years of business‑to‑business customer service experience or equivalent B2B account management experience
• Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations)

Skills & Knowledge

• Proven experience managing customer accounts end‑to‑end
• ERP system experience required (JDE strongly preferred)
• Microsoft Word and Excel proficiency required
• Strong written, verbal, and interpersonal communication skills
• Solid problem‑solving, analytical, and organizational skills
• Ability to work cross‑functionally in a fast‑paced environment

Preferred

• Logility experience
• Supply Chain Principles certification

Why Rockline?

• Values‑Driven Culture – Our RRITE values guide how we work together every day
• Flexibility – Options for on‑site, flex, or remote work
• Meaningful Work – Own customer relationships and make a real impact
• Professional Growth – Clear goals, training and development planning
• Stability & Purpose – A strong, privately held company with long‑term vision

Ready to bring your experience to a company that values partnership and excellence?