Customer Service Specialist II

Rockline Industries; Sheboygan (WI); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Rockline Industries is seeking a Customer Service Specialist II to own B2B accounts from order to cash. You will manage orders, pricing, addresses, and profiles while partnering with Sales, Transportation, QA, and Operations to ensure accuracy and timely delivery.

Ideal candidates have 4+ years in B2B customer service or 2+ years with Rockline experience, strong ERP (JDE) skills, and proficiency in Word/Excel. Flexible onsite, flex, or remote work options available.

Qualifications

• High school diploma required.
• 4+ years of B2B customer service or equivalent account management experience.
• ERP system experience (JDE strongly preferred).

Responsibilities

• Review and process orders from multiple channels with accuracy.
• Own accounts end-to-end and communicate status to customers.
• Coordinate with Sales, Transportation, QA, Scheduling, and Forecasting teams.
• Monitor orders from entry to delivery and invoicing.
• Identify trends, risks, and opportunities in daily reports.

Skills

Account management

B2B experience

ERP JDE

Microsoft Word

Microsoft Excel

Communication

Cross-functional

Problem solving

Time management

Education

High School Diploma

Tools

JDE ERP

Job description

Join Rockline - Where Values Drive Excellence

At Rockline Industries, we don't just manufacture consumer packaged goods - we build trusted partnerships and create meaningful impact. As a privately held industry leader, we are guided by our RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence. These values shape how we work, how we collaborate, and how we show up for our customers and each other.

Locations: Within reasonable driving distance of Sheboygan, WI, or Springdale, AR corporate offices.

Work Arrangement: Option of On-site|Flex|Remote.

Hourly position.

We're looking for a Customer Service Specialist II - an experienced customer service professional who takes pride in owning accounts endtoend, solving complex issues, and partnering crossfunctionally to deliver a high level of service. If you enjoy being the goto person for your accounts and want to work for a company that values your expertise, this role may be a great fit.

What You'll Do

As a Customer Service Specialist II, you'll manage business-to-business (B2B) customer accounts from order to cash, providing advanced support while serving as a trusted internal and external partner.

Order Processing & Account Ownership

• Review and process EDI and manual customer orders with accuracy and efficiency
• Manage customer items, pricing, addresses, and profiles
• Monitor item transitions, special delivery requirements, and order changes
• Track customer orders from entry through delivery and invoicing
• Communicate proactively on order status, product availability, and delivery appointments

Advanced Account Management

• Serve as the primary contact for assigned customer accounts
• Execute and manage transportation strategies in partnership with internal teams
• Ensure order, invoice, and accounting accuracy, including advanced updates and followthrough
• Review and respond to daily reports; identify trends, risks, and opportunities
• Troubleshoot complex issues and elevate appropriately when needed
• Identify and support customer service and account management process improvements

Collaboration & Continuous Improvement

• Partner closely with Sales, Transportation, Quality Assurance, Scheduling, and Forecasting teams
• Complete quarterly goals and maintain an individual development plan
• Demonstrate a strong commitment to Rockline's RRITE values and workplace safety
• Contribute to a collaborative team environment and support additional responsibilities as needed

What You'll Bring

Education

• High School Diploma required

Experience

• 4+ years of businesstobusiness customer service experience or equivalent B2B account management experience
• Or 2 years of customer service experience with prior Rockline experience and exposure to order management (Quality, Supply Chain, Operations)

Skills & Knowledge

• Proven experience managing customer accounts endtoend
• ERP system experience required (JDE strongly preferred)
• Microsoft Word and Excel proficiency required
• Strong written, verbal, and interpersonal communication skills
• Solid problemsolving, analytical, and organizational skills
• Ability to work crossfunctionally in a fastpaced environment

Preferred

• Logility experience
• Supply Chain Principles certification

Why Rockline?

• ValuesDriven Culture - Our RRITE values guide how we work together every day
• Flexibility - Options for onsite, flex, or remote work
• Meaningful Work - Own customer relationships and make a real impact
• Professional Growth - Clear goals, training, and development planning
• Stability & Purpose - A strong, privately held company with longterm vision

Qualifications

Experience: 2 years: Office or Business Environment (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.