Senior AWS Cloud Incident Leader (24/7/365)

Infosys Limited; Hartford (CT); Presencial; USD 120 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Disability Insurance

Health & Dependent Care Accounts

Insurance (Accident, Critical Illness)

401(k) plan

Resumo da oferta

Infosys Financial Services unit, a leader in digital transformation for banking, wealth management and insurance, seeks an AWS Cloud Engineer to manage high‑impact incidents. You will lead 24/7 production incident response, drive root cause analyses, and coordinate large cross‑functional bridge calls with engineering teams.

Ideal candidates have AWS, Unix admin experience, ITIL knowledge, and strong stakeholder communication. On‑call rotation incl.

Qualificações

• Bachelor’s degree or foreign equivalent required.
• Experience leading incident management for production incidents in a 24/7/365 environment.
• Ability to run and guide incident/technical follow-up calls with 20–100 participants.

Responsabilidades

• Lead incident management for production incidents in a 24/7/365 environment.
• Drive high-priority incidents to resolution and coordinate large bridge calls.
• Partner with engineering teams on RCA and operational improvements.
• Analyze data across AWS, UNIX, DNS, LDAP, SSL, SMTP and FTP to support incident resolution.
• Collaborate with COE for RCA documentation and lessons learned.

Conhecimentos

Incident management

Root cause analysis

Troubleshooting

Stakeholder communication

On-call coordination

Formação académica

Bachelor’s degree or foreign equivalent

Ferramentas

AWS Core services

Unix Server administration

OpenTelemetry

SignalFx

Splunk

Datadog

Dynatrace

Descrição da oferta de emprego

Infosys Financial Services unit, a leader in digital transformation for banking, wealth management and insurance, seeks an AWS Cloud Engineer to manage high‑impact incidents. You will lead 24/7 production incident response, drive root cause analyses, and coordinate large cross‑functional bridge calls with engineering teams.

Ideal candidates have AWS, Unix admin experience, ITIL knowledge, and strong stakeholder communication. On‑call rotation incl.