Lead AWS Cloud Engineer – Incident Management & Operations

Infosys; Hartford (CT); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k)

Paid holidays and PTO

Job summary

Infosys is seeking an AWS Cloud Engineer to lead incident management for a leading financial services client. You will act as a command center for production incidents, guide cross-functional teams, and partner with engineering to implement operational improvements.

The role requires strong cloud and infrastructure skills and a collaborative approach to problem solving. Responsibilities include incident resolution, deployment coordination, and security/compliance checks across AWS and related

Qualifications

• Lead incident management for financial services client in 24/7/365 ops.
• Drive high-priority incidents to resolution and coordinate cross-team efforts.
• Understand application/infrastructure monitoring and RCA processes.

Responsibilities

• Collaborate with client and internal teams to resolve complex incidents and document findings.
• Evaluate client IT infrastructure, prepare assessment reports, and support due diligence.
• Design scalable, cost-effective IT infrastructure solutions and create technical docs.
• Align release schedules, execute deployments, and perform post-deployment testing.
• Coordinate maintenance, fixes, and upgrades ensuring uninterrupted integration.
• Analyze performance data and support capacity planning for optimization.
• Conduct security checks, recovery drills, and compliance audits.

Skills

Incident management

Root cause analysis

AWS

Incident response

On-call coordination

Communication skills

Education

Bachelor's degree or foreign equivalent

Tools

Splunk

Datadog

Dynatrace

OpenTelemetry

AWS Console

Job description

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.

In the assigned Job Role of Infrastructure Consultant 2, your Area Of Responsibility will be as below:

• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise

Your Contribution To The Team

• A collaborative spirit and excellent communication skills.
• Ability to handle complex incidents and implement resolutions
• A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
• Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
• The ability to work with cross-functional teams

Required Skill And Experience

• As a AWS Cloud Engineer, you will lead incident management for a leading client in the financial services sector, operating as the command center for business-impacting production incidents in a 24/7/365 environment.
• Drive high-priority incidents to resolution, lead large technical bridge calls, and partner with engineering teams on root cause analysis and operational improvements.
• Ability to lead response, triage and impact mitigation for high-priority and complex technology incidents, using the client's incident management processes.
• Ability to troubleshoot and find root cause quickly using monitoring, application performance management, wire data analytics and event correlation tools; drive a permanent fix or workaround.
• Need to be able to run and guide incident and technical follow-up calls with 20–100 participants, influencing other technical teams and articulating troubleshooting steps clearly.
• Need to act as the primary point of contact for management and stakeholders during business-impacting incidents, with timely status updates and proper functional and management escalation.
• Will be asked to partner with the Correction of Errors (COE) team on RCA documentation, lessons learned and implementation of enhancements.
• Understanding of how to analyze data across application protocols and infrastructure, including AWS, UNIX, DNS, LDAP, SSL, SMTP and FTP.
• Ability to track and report incident trends and metrics (MTTR, MTTD) to senior leadership; recommend enhancements and lead approved implementations.
• Must be able to collaborate with other teams to improve proactive monitoring and observability.
• Will need to participate in on-call rotation, including weekends and night shifts.

Preferred Skill And Experience

• AWS Certified Solutions Architect – Associate or above is a plus
• AWS Certified SysOps Administrator is a plus
• ITIL certification is a plus
• OpenTelemetry, SignalFx experience is a nice to have
• Experience with Splunk, Datadog or Dynatrace is a plus
• Knowledge of SRE practices (SLIs/SLOs, error budgets) is a plus
• Experience writing post-incident reviews is a plus

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.