Lead AWS Cloud Engineer – Incident Management & Operations
Infosys Limited
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Job summary
Infosys Financial Services unit, a leader in digital transformation for banking, wealth management and insurance, seeks an AWS Cloud Engineer to manage high‑impact incidents. You will lead 24/7 production incident response, drive root cause analyses, and coordinate large cross‑functional bridge calls with engineering teams.
Ideal candidates have AWS, Unix admin experience, ITIL knowledge, and strong stakeholder communication. On‑call rotation incl.
Qualifications
- Bachelor’s degree or foreign equivalent required.
- Experience leading incident management for production incidents in a 24/7/365 environment.
- Ability to run and guide incident/technical follow-up calls with 20–100 participants.
Responsibilities
- Lead incident management for production incidents in a 24/7/365 environment.
- Drive high-priority incidents to resolution and coordinate large bridge calls.
- Partner with engineering teams on RCA and operational improvements.
- Analyze data across AWS, UNIX, DNS, LDAP, SSL, SMTP and FTP to support incident resolution.
- Collaborate with COE for RCA documentation and lessons learned.
Skills
Education
Tools
Job description
State / Region / Province
Arizona, Connecticut, North Carolina, Texas
USA
Delivery
ITL USA
154843BR
Foundational|Service Management|ITIL
Technology|Cloud Platform|AWS Core services
Technical Skills 4
Technology|Infrastructure-Server Administration|Unix Server administration (HP-UX,IBM-AIX, Sun Solaris, Redhat Linux)
The Infosys Financial Services unit is a global leader in driving digital transformation for financial institutions. We specialize in leveraging advanced technologies such as AI, cloud, and data-led innovation to help our clients accelerate growth and unlock business value. Our AI-driven solutions empower financial institutions to make smarter decisions, enhance customer experiences, and achieve operational excellence. Join us to be part of a pioneering team that is at the forefront of financial services transformation. You'll have the opportunity to work with cutting-edge AI technologies, collaborate with industry experts, and contribute to transformative projects across banking, wealth management, and insurance sectors. If you're passionate about AI and eager to make a significant impact, the Infosys Financial Services unit is the perfect place for you to grow and excel.
- As a AWS Cloud Engineer, you will lead incident management for a leading client in the financial services sector, operating as the command center for business-impacting production incidents in a 24/7/365 environment.
- Drive high-priority incidents to resolution, lead large technical bridge calls, and partner with engineering teams on root cause analysis and operational improvements.
- Ability to lead response, triage and impact mitigation for high-priority and complex technology incidents, using the client's incident management processes.
- Ability to troubleshoot and find root cause quickly using monitoring, application performance management, wire data analytics and event correlation tools; drive a permanent fix or workaround.
- Need to be able to run and guide incident and technical follow-up calls with 20–100 participants, influencing other technical teams and articulating troubleshooting steps clearly.
- Need to act as the primary point of contact for management and stakeholders during business-impacting incidents, with timely status updates and proper functional and management escalation.
- Will be asked to partner with the Correction of Errors (COE) team on RCA documentation, lessons learned and implementation of enhancements.
- Understanding of how to analyze data across application protocols and infrastructure, including AWS, UNIX, DNS, LDAP, SSL, SMTP and FTP.
- Ability to track and report incident trends and metrics (MTTR, MTTD) to senior leadership; recommend enhancements and lead approved implementations.
- Must be able to collaborate with other teams to improve proactive monitoring and observability.
- Will need to participate in on-call rotation, including weekends and night shifts.
- AWS Certified Solutions Architect – Associate or above is a plus
- AWS Certified SysOps Administrator is a plus
- ITIL certification is a plus
- OpenTelemetry, SignalFx experience is a nice to have
- Experience with Splunk, Datadog or Dynatrace is a plus
- Knowledge of SRE practices (SLIs/SLOs, error budgets) is a plus
- Experience writing post-incident reviews is a plus
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- This position may require relocation and/or travel to work/project location.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
- Long-term/Short-term Disability
- Health and Dependent Care Reimbursement Accounts
- Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
- 401(k) plan and contributions dependent on salary level
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
- A collaborative spirit and excellent communication skills.
- Ability to handle complex incidents and implement resolutions
- A knack for conducting IT infrastructure assessment and identifying key optimization opportunities
- Focused approach towards deployment management, system optimization, and process automation initiatives including sector specific focus
- The ability to work with cross-functional teams
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