Senior AV/VC Operations Technician (Tier 2)

DMS; California; On-site; USD 65,000 - 90,000; Full time

Job summary

DMS is seeking an experienced AV/VC Operations Tier 2 Technician to join our team. The role focuses on onsite support for conference rooms, meeting spaces, and enterprise environments, troubleshooting and delivering reliable client service.

You will perform routine maintenance, support video conferencing, LED walls, and digital signage, assist with live events, and collaborate with Tier 3 engineers. Strong communication and the ability to manage multiple priorities are essential.

Qualifications

• 3+ years of experience in AV operations and technical support.
• Strong knowledge of AV systems, audio/video signal flow, and troubleshooting.
• Experience with video conferencing technologies, LED walls, and basic networking.
• Familiarity with ticketing systems and incident management.
• Excellent communication, customer service, and problem-solving skills.
• A proactive, team-oriented professional who can work independently and handle multiple priorities.

Responsibilities

• Provide onsite AV/VC support, troubleshooting, and break-fix services for conference rooms, meeting spaces, and specialty AV environments.
• Support video conferencing systems, LED walls, digital signage, audio systems, and related technologies.
• Perform daily system checks, preventive maintenance, and equipment troubleshooting.
• Assist with live events, meeting setups, and technical support.
• Collaborate with Tier 3 technicians and engineering teams to resolve complex technical issues.
• Support AV installations, commissioning, equipment inventory, and ticket management.

Skills

AV operations

Troubleshooting

Customer service

Communication

Team collaboration

Tools

Video conferencing systems

LED walls

Digital signage

AV hardware

Job description

DMS is seeking an experienced AV/VC Operations Tier 2 Technician to join our team. The role focuses on onsite support for conference rooms, meeting spaces, and enterprise environments, troubleshooting and delivering reliable client service.

You will perform routine maintenance, support video conferencing, LED walls, and digital signage, assist with live events, and collaborate with Tier 3 engineers. Strong communication and the ability to manage multiple priorities are essential.