Senior AV Technician: White-Glove Exec Meeting Lead

MMD Services; Miami (FL); On-site; USD 85,000 - 130,000; Full time

Benefits offered by this job

Free catered breakfast, lunch, &snacks

Career progression & high visibility

Company name recognition

Job summary

MMD Services Inc. in Miami is seeking a Senior AV Technician to own conference room technology, provide hands-on end-user support, and ensure smooth, disruption-free global meetings.

You will manage room readiness, troubleshooting, and project AV installs, while collaborating with IT and facilities to uphold standards in a fast-paced hedge fund trading setting. The role requires strong technical skills with conferencing platforms, hardware, and scheduling systems, plus a customer-focused,

Qualifications

• Bachelor's degree (BS/BA) or 5+ years of relevant technical support experience.
• Experience delivering white-glove support to senior leadership in high-availability environments with a zero downtime mindset.
• Strong expertise troubleshooting desktop hardware, peripherals, and printers.

Responsibilities

• Own conference room AV setup, daily readiness, and break/fix support across all meeting spaces
• Support and troubleshoot Zoom, WebEx, and Logitech conferencing hardware, including cameras, codecs, mics, and touch panels
• Lead AV installs and special projects across offices, including new room builds, upgrades, and equipment refreshes
• Provide live, white glove AV support for important global meetings, ensuring zero disruption for senior leadership and cross office calls
• Manage and troubleshoot Sedna for meeting room scheduling and AV coordination
• Partner with global IT and facilities teams to keep AV standards consistent across all office locations
• Identify, triage, diagnose, and resolve complex, time sensitive technical issues with a strong sense of urgency
• Provide white glove, high touch support to end users, including traders and senior executives (tickets, email, & phone)
• Deliver high availability technical support in a fast-paced hedge fund trading environment, ensuring zero downtime through rapid incident response, proactive monitoring, and real-time troubleshooting of critical systems
• Escalate incidents as needed and coordinate with internal IT teams & third-party vendors to drive timely resolution
• Partner with distributed teams on asset management, large-scale moves, and complex hardware deployments
• Lead incident response and escalation for firm wide technology issues, maintaining detailed documentation to support proactive problem management
• Troubleshoot a wide range of technical issues across hardware, software, user accounts, trading systems, operating systems, and mobile devices

Skills

AV troubleshooting

Live meeting support

Zero downtime mindset

Customer service

Vendor coordination

Team collaboration

Education

BS/BA

Tools

Logitech Rally/MeetUp

Zoom Rooms

WebEx Room

Sedna

Microsoft Intune

Azure AD

Job description

MMD Services Inc. in Miami is seeking a Senior AV Technician to own conference room technology, provide hands-on end-user support, and ensure smooth, disruption-free global meetings.

You will manage room readiness, troubleshooting, and project AV installs, while collaborating with IT and facilities to uphold standards in a fast-paced hedge fund trading setting. The role requires strong technical skills with conferencing platforms, hardware, and scheduling systems, plus a customer-focused,