Senior AV Technician – Live Events & Conferencing

Yochana IT Solutions Inc.; Santa Clara (CA); On-site; USD 83,000 - 103,000; Full time

Job summary

Yochana IT Solutions Inc. seeks an experienced AV and live events specialist for an onsite contract role.

You will operate, maintain, and upgrade video conferencing infrastructure, test environments, and related services to ensure reliable events. Responsibilities include coordinating with cross-functional teams, managing incident tickets in ServiceNow, configuring rooms with Cisco, Poly, Teams/Zoom, and delivering production packs for events; strong communication and self-starting work style

Qualifications

• Typically has 5 to 7 years of related work experience.
• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook.
• Basic understanding of networking and network protocols.
• Extensive knowledge of video infrastructure and endpoint equipment (Cisco, Poly, Teams/Zoom).
• Experience with live events and production planning documentation.

Responsibilities

• Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.
• Utilize ServiceNow for incident tracking, service tickets, and change requests.
• Schedule, setup, and disconnect video conferences for internal and external meetings.
• Troubleshoot and resolve video conferencing and event service incidents.
• Provide event production packets including logistics, test plans, and configuration drawings.
• Work with 3rd party vendors to troubleshoot issues and perform root cause analysis.
• Adhere to SLAs and maintain maximum uptime for the video conferencing environment.
• Conduct equipment audits and follow defined processes.

Skills

AV Support

Video conferencing

Event planning

Tools

Crestron

Extron

Biamp

Cisco CUCM

Cisco TMS

Cisco Expressways

Cisco Endpoints

Microsoft Teams Rooms

Zoom Rooms

Poly Endpoints

Wirecast

OBS

eCDN

Job description

Yochana IT Solutions Inc. seeks an experienced AV and live events specialist for an onsite contract role.

You will operate, maintain, and upgrade video conferencing infrastructure, test environments, and related services to ensure reliable events. Responsibilities include coordinating with cross-functional teams, managing incident tickets in ServiceNow, configuring rooms with Cisco, Poly, Teams/Zoom, and delivering production packs for events; strong communication and self-starting work style