Senior AV Technical Lead: Lead, Mentor & Deliver Events

Encore

Berkeley (CA)

On-site

USD 37,195 - 41,328

Full time

14 days+

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Job summary

Encore in Berkeley, CA is seeking a Sr. Technical Lead to bridge between technical lead and specialist roles for hotel/conference events. You will oversee setup, operation and breakdown of high-end AV gear, troubleshoot issues, and ensure safety and security of equipment.

The role emphasizes customer service and collaboration with internal teams to meet client needs. Required are 2+ years of field experience and a preference for a bachelor’s degree, plus a valid driver’s license and ability to

Qualifications

Bachelor's Degree is preferred.
2+ years of field experience in specialty area is required.
2-3 years of customer service or hospitality experience is preferred.
External applicants must meet/validate and achieve/complete all training and certifications required for this position.
Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program.
Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver's license is required for team members in positions that may operate Company vehicles.
Must be able to lift 50 lbs.

Responsibilities

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment.
Troubleshoots technical issues and resolve problems quickly as they arise.
Complies with all Company security and safety measures.
Ensures equipment is secure from theft and/or damage when in use.
Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.
Performs advanced work (pre/during/post event) with operations team members.
Supervises and directs other technicians during an event.
Assists team with proper security, storage, transportation, and maintenance of equipment.
Performs inventory and forecasting of equipment needs.