Senior AV Tech Lead for Live Events

Encore Global; Vail (CO); On-site; USD 37,195 - 45,460; Full time

Job summary

Encore Global in Vail, Colorado, seeks a Sr. Technical Lead to bridge technical leadership and specialist roles for hotel/convention center events. Reports to an Operations Manager or Director of Operations. The role emphasizes flawless AV setup, proactive troubleshooting, and team mentorship.

Ideal candidates have 2+ years in the field and 2–3 years in customer service or hospitality, with required training and certifications to be completed within 60 days.

Qualifications

• 2+ years of field experience in specialty area.
• 2-3 years of customer service or hospitality experience is preferred.
• External applicants must meet training and certifications within 60 days of start date.
• Internal applicants must meet certification requirements as determined by Encore’s Learning Training Program.

Responsibilities

• Ensures flawless event execution through setup, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly.
• Provides mentorship and coaching to technical, sales, and operations team members.
• Performs advanced work pre/during/post event with operations team.
• Assists with equipment security, storage, transport, and maintenance.

Skills

Customer service

Hospitality

Education

Bachelor's Degree

Job description

Encore Global in Vail, Colorado, seeks a Sr. Technical Lead to bridge technical leadership and specialist roles for hotel/convention center events. Reports to an Operations Manager or Director of Operations. The role emphasizes flawless AV setup, proactive troubleshooting, and team mentorship.

Ideal candidates have 2+ years in the field and 2–3 years in customer service or hospitality, with required training and certifications to be completed within 60 days.