Senior AV Support Lead — Conference Tech & Events

Publicis Re:Sources; New York (NY); Presencial; USD 95.000 - 115.000; Jornada completa

Descripción de la vacante

Publicis Re:Sources in New York is seeking an Audio-Visual Support Concierge Team Lead to guide the AV Support Concierge team, ensuring exceptional service for conference room technologies, events, and executive support functions. The role combines hands-on AV operations with people leadership, stakeholder management, and continuous improvement, and requires 5+ years of enterprise AV experience and 2+ years in a leadership capacity.

This is an in-office position located in New York.

Formación

• 5+ years supporting enterprise AV technologies and collaboration platforms.
• 2+ years leading technical support teams, operations teams, or service delivery functions.
• Experience supporting executive leadership, high‑profile meetings, and live events.

Responsabilidades

• Lead, mentor, and develop AV Support Concierge team members through regular coaching, feedback, and performance management.
• Establish team priorities, assign workloads, and ensure resource coverage for meetings, events, and daily operations.
• Foster a collaborative, accountable, and customer-first team culture.
• Monitor team performance against SLAs, metrics, and objectives.
• Conduct regular team meetings and knowledge-sharing sessions.
• Support hiring, onboarding, training, and professional development.
• Serve as primary escalation point for complex technical issues.
• Create and maintain operational standards, processes, documentation, and best practices.
• Independently operate, maintain, troubleshoot, and repair AV systems and peripherals.
• Oversee daily health checks of conference rooms and collaboration technologies.
• Coordinate pre-meeting AV checks for executive meetings, client presentations, and events.
• Troubleshoot, upgrade, and replace AV hardware with minimal disruption.
• Maintain expertise across Crestron, Poly, Cisco, Zoom, Teams, Meet, Webex.
• Coordinate with vendors and partners to resolve issues and maintain system reliability.
• Ensure equipment inventory and asset tracking.

Conocimientos

Leadership

Communication

Stakeholder management

Organizational skills

Physical ability

Descripción del empleo

Publicis Re:Sources in New York is seeking an Audio-Visual Support Concierge Team Lead to guide the AV Support Concierge team, ensuring exceptional service for conference room technologies, events, and executive support functions. The role combines hands-on AV operations with people leadership, stakeholder management, and continuous improvement, and requires 5+ years of enterprise AV experience and 2+ years in a leadership capacity.

This is an in-office position located in New York.