Senior AV Field Ops Manager — Frontline Leader, Scale

Uber; Phoenix (AZ); On-site; USD 130,000 - 144,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber is seeking an experienced operations leader to manage frontline AV teams across the US. You will drive performance, develop leaders, and partner with product and technology to improve tools, workflows, and decision-making for scale.

The role emphasizes people leadership, operational excellence, and collaboration to deliver safe, high-quality AV experiences and expand partnerships.

Qualifications

• Minimum 5 years in project/program management experience.
• Bachelor's Degree.
• 10+ years of operations experience with frontline leadership.
• Experience in AV, mobility, robotics, or complex operational environments.
• Experience leading real-time, high-stakes, or safety-sensitive frontline operations.
• Experience building scalable frontline operating models and capabilities.
• Experience leveraging AI or automation to improve frontline operations.
• Experience leading large and/or distributed teams, including managers of managers.
• Proven track record of driving frontline performance across quality, SLAs, efficiency, and customer experience.
• Experience building, stabilising, or scaling frontline operations in complex or rapidly growing environments.
• Strong people leadership, coaching, performance management, and organisational development capabilities.
• Demonstrated ability to leverage technology, tooling, and automation to improve frontline operations.
• Proven operational judgment and ability to influence senior cross-functional stakeholders.

Responsibilities

• Lead AV frontline teams and their leaders, setting a high bar for performance, accountability, and execution.
• Drive performance across quality, SLAs, accuracy, efficiency, and customer experience.
• Build strong frontline leadership, coaching, performance management, and team capabilities.
• Strengthen day-to-day operating rhythms and ensure teams are equipped to perform effectively in complex environments.
• Ensure frontline readiness for new AV launches, partnerships, and geographic expansion.
• Partner with program, product, and technology teams to improve frontline tooling, workflows, and decision-making.
• Identify opportunities to simplify and automate frontline work, improving speed, quality, and scalability.
• Surface frontline insights and translate them into actionable product and operational improvements.
• Build scalable frontline processes, standards, and capabilities to support AV growth.
• Partner across program, product, technology, safety, and other teams to resolve operational challenges and drive shared outcomes.
• Develop a strong leadership bench and frontline culture focused on quality, sound judgment, and continuous improvement.

Education

Bachelor's Degree

Job description

Uber is seeking an experienced operations leader to manage frontline AV teams across the US. You will drive performance, develop leaders, and partner with product and technology to improve tools, workflows, and decision-making for scale.

The role emphasizes people leadership, operational excellence, and collaboration to deliver safe, high-quality AV experiences and expand partnerships.