Sr AV Operations Manager

TaskUs; Detroit (MI); On-site; USD 120,000 - 150,000; Full time

Job summary

TaskUs in Detroit is seeking a Senior Operations Manager to oversee the AV Rider Assistance & Dispatch unit, managing day-to-day operations including performance, billing, and P&L while forecasting resources. You will lead a team of Operations Managers and Team Leads, coaching them in leadership and AV literacy to deliver results.

Design scalable response frameworks for AV challenges, drive KPI excellence across AV metrics, ensure regulatory compliance, and grow the business with senior

Qualifications

• Two-plus years of experience as a Senior Operations Manager or seven-plus years as an Operations Manager in high-stakes or safety-critical environments
• Autonomous Vehicle Experience is must
• Experience managing supervisors, coaching and developing teammates
• 20% travel required to support market launches, conduct field audits, and meet regional stakeholders

Responsibilities

• Manage day-to-day operations for the AV Rider Assistance & Dispatch unit, including performance, billing, P&L and resource forecasting
• Lead a high-performing team of Operations Managers and Team Leads, coaching in leadership and AV literacy
• Design and scale response frameworks for AV challenges, including software-defined edge cases and hardware failures
• Drive KPI excellence across AV metrics while balancing business metrics like CSAT and AHT
• Meet with Senior Management and clients to support business growth
• Ensure compliance with evolving regulatory and legal standards for autonomous transportation
• Own hiring and talent development, identifying top-notch analytical candidates
• Foster a culture prioritizing safety, innovation, and rapid adaptation to technological change

Job description

What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.

Responsibilities

• As a Senior Operations Manager of the AV Rider Assistance & Dispatch unit, you will manage day-to-day operations business, including performance, billing, P&L and resource forecasting for a growing fleet.
• Manage a high-performing team of Operations Managers and Team Leads, ensuring they are coached in both leadership and AV technical literacy.
• Design and scale response frameworks that accommodate unique AV challenges, including software-defined edge cases, hardware failures, and environmental obstacles.
• Drive KPI excellence across specialized AV metrics, balancing technical Resolution Rates and Safety Benchmarks with business metrics like CSAT and AHT.
• You will meet with Senior Management and clients as needed to continue business growth.
• Ensure compliance with evolving regulatory and legal standards specific to autonomous transportation.
• We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
• Own the hiring and talent development pipeline, identifying candidates with the "top-notch" analytical skills required to thrive in a fast-paced technology environment.
• Foster an organizational culture that prioritizes safety, innovation, and rapid adaptation to technological change.

Requirements

• Two-plus years of experience as a Senior Operations Manager or seven-plus years of experience as an Operations Manager in high-stakes or safety-critical environments (e.g., transportation, automotive, aviation).
• Autonomous Vehicle Experience is must.
• Experience managing supervisors, as well as coaching and developing Teammates.
• 20% travel required to support market launches, conduct field audits, and meet with regional stakeholders.