Senior AV & Event Technology Specialist

Creative Artists Agency; Nashville (TN); On-site; USD 103,155,000 - 128,943,000; Full time

Job summary

Creative Artists Agency (CAA) seeks an AV & Event Technology Specialist to deliver reliable audiovisual and event experiences across the organization. You will maintain room tech, support hybrid meetings, live events, IPTV, and digital signage, working with Technology, Facilities, and Production teams to ensure smooth operations.

This on-site Nashville role requires strong technical expertise, attention to detail, and calm, professional communication in fast-paced environments.

Qualifications

• 5-7 yrs years of professional experience in AV operations, event support, or similar technical roles.
• Intermediate knowledge of Cisco RoomOS and collaboration endpoints (configuration, troubleshooting, and environment support).
• Experience supporting a Microsoft Teams environment
• Hands-on experience with AV systems including displays, switchers, DSPs, microphones, control processors, and conferencing hardware.
• Strong troubleshooting skills in live-event and meeting environments under time-sensitive conditions.
• Familiarity with IPTV and digital signage platforms, including content deployment and playback monitoring.
• Ability to lift and install equipment, run cables, and perform physical room setups.
• Excellent communication and customer service skills, with the ability to work calmly under pressure.
• Ability and willingness to work on-site a minimum of three (3) full days per week in a corporate office environment
• Ability to work flexible hours to support events outside standard business hours.

Responsibilities

• Perform daily operational support for all AV systems, ensuring conference rooms, screening spaces, and event areas are fully functional.
• Set up, operate, and strike AV equipment for live events, including meetings, town halls, screenings, and special productions.
• Troubleshoot and resolve AV incidents promptly, escalating issues when necessary to minimize downtime.
• Collaborate with the Service Desk to develop ticketing workflows, escalation paths, and resolution protocols that improve response times and service consistency.
• Configure and support Cisco RoomOS devices, including endpoint setup, firmware updates, troubleshooting, and integration with collaboration platforms.
• Manage IPTV and digital signage systems, including content scheduling, playback verification, system monitoring, and vendor coordination for outages or updates.
• Provide on-site support for high-profile events, working closely with Facilities, IT, Creative Services, and Production teams.
• Conduct routine system checks, firmware updates, and preventative maintenance on AV equipment.
• Support remote participants and hybrid events through platforms such as Zoom, Teams, or Webex.
• Document processes, update room guides, and contribute to AV knowledge base articles for internal use.
• Maintain strong vendor relationships and coordinate with external partners for repairs, rentals, or supplemental staffing.

Skills

AV operations

Event support

Cisco RoomOS

Teams environment

Troubleshooting

On-site support

Tools

Cisco RoomOS

Crestron XiO Cloud

Q-SYS Reflect

Zoom admin tools

Job description

Creative Artists Agency (CAA) seeks an AV & Event Technology Specialist to deliver reliable audiovisual and event experiences across the organization. You will maintain room tech, support hybrid meetings, live events, IPTV, and digital signage, working with Technology, Facilities, and Production teams to ensure smooth operations.

This on-site Nashville role requires strong technical expertise, attention to detail, and calm, professional communication in fast-paced environments.